Senior User Experience Designer (12 Month Fixed Term Contract)

Kaluza; Bristol; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Senior User Experience Designer on a 12-month fixed-term contract. In this dynamic role, you'll lead the design and implementation of user-centered digital experiences, collaborating closely with product stakeholders to elevate customer satisfaction. You'll leverage your expertise in user research and service design to identify and solve real-world problems, ensuring that the solutions you create are both effective and engaging. This role offers the chance to make a significant impact in the energy sector, contributing to a sustainable future. If you're passionate about design and eager to drive positive change, this opportunity is perfect for you.

Benefits

Access to thousands of retail discounts

5% Flex Fund for benefits

26 days holiday

Flexible bank holidays

26 weeks full pay for new parents

Personal learning budget

Home office budget

Flexible working options

Qualifications

• Experience in designing digital products with a focus on user engagement.
• Strong skills in user research and service design practices.

Responsibilities

• Design and implement improvements to user journeys for a flagship client.
• Collaborate with stakeholders to enhance customer and agent experiences.

Skills

User Experience Design

Service Design

User Interface Design

User Research

Stakeholder Management

Analytical Skills

Attention to Detail

Feedback Reception

Education

Degree in Design or related field

Tools

Figma

Job description

Senior User Experience Designer (12 Month Fixed Term Contract)

Location: Bristol, UK

Department: Product

Reporting to: UX Design Lead

Part time available: No, as this is a FTC

Closing date for applications: Sunday 15th February 2025

Kaluza reimagines energy to bring net-zero within everyone’s reach. The Kaluza Platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all.

This is a 12 month, fixed term contract, in which you’ll be working specifically to support understanding, designing, and implementing improvements to two specific end to end journeys meeting the needs of our flagship UK client.

What will I be doing?

You’ll be joining Kaluza’s 20+ UX team where designers have expertise in user research, service design and product design. You will work closely with our client’s product stakeholders to design and implement digital experiences for external customers and internal customer service agents.

You will help elevate the quality and impact of our Customer and Agent experience products and inform Kaluza’s future experience offerings for retailers globally.

You’ll do this by:

• Solving concrete problems, communicating ideas and solutions with a variety of design led output.
• Supporting a culture of open collaboration and co-design across Kaluza and our client.
• Identifying, designing and implementing behavioural design changes that improve outcomes for our client.
• Proposing ways to improve and iterate processes, being organised and designing to deadlines.
• Demonstrating strong stakeholder management and facilitation skills.
• Clearly articulating your ideas and decisions to both internal and external stakeholders.
• Identifying user research needs, conducting user research and leveraging insights from client users and stakeholders.
• Producing actionable insights from research that help shape the direction of product roadmaps and can be referenced in client interactions.
• Testing your designs with real users; using wireframes, mockups and prototypes, to iterate and improve the effectiveness and user satisfaction of the interface.
• Using data to drive design decisions and demonstrate impact of your work.
• Building on top of our design system, continuing to adhere to accessibility standards.

Is this the job for me? Ideally you’ll have:

• Genuine excitement designing industry leading digital products.
• Experience of working with Service Design practices.
• Experience in designing compelling and effective experiences that drive positive user engagement and satisfaction.
• Experience with User Interface design tools (we use Figma), working with components/symbols, styles and libraries.
• Experience in validating your solutions, including user testing methodologies, analytics, customer feedback.
• Strong relationship-building skills both with clients and internal teams, and the ability to bring them into the design process.
• Openness to feedback and the ability to take part in constructive design critiques.
• Excellent attention to detail and ability to effectively organise and document your work.
• Experience working in software and/or energy or similar regulated industry.

What will happen next?

If your application is of interest you’ll go through three stages:

1. You’ll first have a chat with a member of our Talent Acquisition team.
2. Chat with hiring manager + design.
3. Review/Case studies of previous work w/ Design manager + project team.

We don’t feel that setting tasks for Design interviews is always conducive to seeing how designers work or what makes you tick….instead we’d like to focus on a review of some of your previous work, chosen by you, in whatever format you see fit. Tell us the story of what you’ve created previously, how you went about it, and what impact it had.

Perks at Work:

• Access to thousands of retail discounts.
• 5% Flex Fund to spend on the benefits you want most.
• 26 days holiday.
• Flexible bank holidays, giving you an additional 8 days which you can choose to take whenever you like.
• Progressive leave policies with no qualifying service periods, including 26 weeks full pay if you have a new addition to your family.
• Dedicated personal learning and home office budgets.
• Flexible working — we trust you to work in a way that suits your lifestyle.

Even better? You’ll have access to these benefits from day 1 when you join.

We’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.