Senior Underwriting Operations Technician (12 months FTC)

Job Profile Summary

This role works within the Operations Business Partnering team, which is responsible for ensuring that Chaucer captures, processes, reports and controls business data correctly and efficiently. The Team also has responsibility for managing third party business partners involved in these data management processes.

This role offers an excellent opportunity for an experienced insurance professional to take a senior level position, drive operational excellence, and contribute to the success of the Operations Business Partner team.

Job Description

• Daily monitoring of dedicated mailbox ensuring all queries are answered within SLA
• KPI/CRM monitoring
• Completion of daybook entries and Wizards where necessary
• Attaching slips in main workflow system and data enrichment
• Checking Charisma entries, investigating anomalies and reporting on quality
• Co-ordinating exception reports and addressing issues using RCA
• Close liaison with Business Partners and Velonetic technicians
• General maintenance of policy history, which involves organisation and filing
• Preparing and distributing weekly reports to other departments
• Assist in the maintenance, review and updates to Business Partner procedure manuals
• Preparation of materials and attendance meetings as required by the Business Partner
• Answering queries from Chaucer’s outsourcing team
• Supporting Underwriting teams in daily tasks
• Debt analysis
• Support UAT as required
• Deputise for Operations Business Partner during peak periods or leave
• Identify opportunities to streamline operations and improve efficiency
• Review work of junior technicians to ensure accuracy, offer training where necessary
• Support ad hoc requests from the Head of Operations Business Partnering & Group Head of Operations

Skills and Competencies

• Word & Excel - intermediate
• Very good interpersonal skills
• Excellent organisational skills
• Work as part of a team
• Has good attention to detail and proper regard for accuracy
• Previous experience in an insurance technician role

Education

• GCSE Maths and English grade B or above or equivalent
• Minimum of 5 other GCSE’s grade C or above
• 3 A-Levels grade C or above or equivalent