Senior Travel Consultant

Travel Trade Recruitment; West Midlands Combined Authority; On-site; GBP 26,000 - 29,000; Full time

Job summary

A growing luxury tour operator seeks an experienced Travel Consultant to assist in creating bespoke itineraries and providing excellent customer service. With competitive salary ranging from £26,000 to £28,500, this role offers a great work environment without weekend commitments and opportunities for travel.

Benefits

Flexibility to work from home partly

Opportunities for travel

Qualifications

• Minimum of 4 years' experience in a travel sales role.
• Excellent travel product knowledge and experience in worldwide reservations.
• Genuine interest in long-haul destinations.

Responsibilities

• Assist Reservations Manager in managing worldwide holidays for groups.
• Create and tailor-made trips for independent travelers.
• Build relationships with key supplier contacts.

Skills

Organisational Skills

Attention to Detail

Customer Service

Creative Thinking

Interpersonal Skills

Tools

MS Office

Job description

• Senior Travel Consultant jobs in Hockley

WR1 Worcester, West Midlands Travel Trade Recruitment Limited

Posted 8 days ago

Job Description

full time

Luxury Tour Operator who create beautiful tailor-made holidays for both group or individuals, with a focus on authentic travel experience and Sustainability are recruiting an experienced Travel Consultant. This Travel Company are in a period of growth and keen to add to their team of Reservations Consultants in their Worcester offices. If you have experience working as a Travel Consultant in a Travel Agency or a Tour Operator and enjoy creating bespoke itineraries and offering great service, this is a fantastic opportunity, with no weekends (Monday to Friday, very rare in leisure travel!). Salary is very competitive, in the region of 26k pa - 28k pa dependent on experience. If you have travel experience and are local to Worcester, this is a very rare opportunity! Whilst this is an office based role, there is flexibility to work from home partially at certain times of year.

JOB DESCRIPTION:

• Assisting our Reservations Manager to quote and manage worldwide holidays for groups.
• Also be opportunities to create luxury tailor made trips for independent travellers which enrich lives with authentic travel experiences.
• This varied support role will range from making bookings with hotels , tour guides, attractions and experiences through to overseeing and managing the preparation of each tour to ensure its smooth operation.
• You will gain a good knowledge of the luxury travel product and services in this varied role where two days are rarely the same.
• This position offers opportunities for European travel to attend familiarisation trips and trade shows.
• Have a total commitment to customer service to ensure that our clients return home enriched by their authentic travel experience which has been faultlessly delivered.
• Develop good relationships with key supplier contacts.

EXPERIENCE:

Your exceptional administration and good interpersonal skills combined with an acute eye for detail will ensure that you flourish within this thriving sector.

• Creative and innovative thinking
• Excellent organisational, planning and administrative skills
• Proficient keyboard and MS Office skills

THE PACKAGE:

With a great salary, great hours and fantastic produce and a growing company this is an excellent opportunity for Travel Industry professionals in the Worcestershire area. Starting salary 26k pa - 28k pa dependent on experience, Mon-Fri office hours and further benefits to be discussed at interview. Whilst this is an office based role, there is flexibility to work from home partially at certain times of year.

INTERESTED?

Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or (url removed) Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us!

Senior Travel Consultant

Posted 20 days ago

Job Description

full time

We are exclusively recruiting for a unique Travel Consultant role with a difference! This Bespoke Travel Agency believe in a highly personalised service using their team of remote Travel Advisors' knowledge & personalities, to understand every individuals' travel needs whether big or small, simple or complex. However, creating and booking itineraries is just one part of this exciting role! The successful Travel Agent will be responsible for pro-actively generating business to book with you, through your personal connections, through networking, through marketing and though social media. If you are a self-starter, highly experience in worldwide reservations, who doesn't want to stand still in branch waiting for enquiries to come in, but wants to go out and get clients, this a really unique role for you! Offering a competitive basic salary circa 26500 to 28500 plus commission, incentives and the chance to be an integral part of a growing travel business.

JOB RESPONSIBILITES:

- To create and tailor make bespoke holidays for your own customers/clientele

- To create new revenue streams and sales for the business through new lead generation; you'll be experienced at sourcing leads.

- Use social media to promote our services, generating customer engagement and sales leads.

- Devising and managing in-person / face-to-face promotional opportunities to increase exposure of the business, such as pop-up events and showcases.

- Build and maintain relationships with customers.

- Assisting with the day-to-day operation of the business, including liaising with customers about changes and making necessary amendments.

- Effectively performing administrative duties and follow processes accurately.

- Willingness to participate in training appropriate to own development.

- Ability to work towards individual Travel Consultant targets and team sales targets.

- An ability to generate leads and managing them effectively through to conversion.

- Proficient in social media platforms.

- Enthusiasm and positive attitude with a commitment to contribute to the growth of the business.

EXPERIENCED REQUIRED:

- Minimum 4 years' experience in a travel sales role

- Excellent travel product knowledge with a good working knowledge of tour operator systems.

- Genuine interest and first-hand experience in long-haul destinations.

- Possession of a full driving licence and access to a vehicle.

- Ability to attend in-person meetings in Solihull every couple of weeks, so Midlands based ideally

PACKAGE:

- Salary: 26,500 to 28,500 + generous commission scheme (7% of any profit on every booking made).

- Hours: 40 hours per week

- Days of Work: Monday to Friday (with the potential for ad-hoc weekend or bank holiday on rare occasions).

- Annual Leave: 28 days including 8 bank holidays

- Incentives: Receive any rewards, vouchers, free nights & incentives offered from tour operators or suppliers.

- The successful candidate will be given opportunities to attend FAM Trips, supplier training events and rewards events when availability arise.

INTERESTED?

Please follow the instructions to apply attaching your CV. This vacancy is being managed by Katy. I can be contacted on (phone number removed) or (url removed) Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry? We have a variety of different opportunities so do submit your CV to us! Unfortunately if you are unsuccessful, due to our volume of applications, we are unable to reply to everyone individually.

Luxury Travel Consultant

WR1 1DB Worcester, West Midlands Travel Trade Recruitment

Posted 2 days ago

Job Description

permanent

Luxury Tour Operator who create beautiful tailor-made holidays for both group or individuals, with a focus on authentic travel experience and Sustainability are recruiting an experienced Travel Consultant. This Travel Company are in a period of growth and keen to add to their team of Reservations Consultants in their Worcester offices. If you have experience working as a Travel Consultant in a Tra.

WHJS1_UKTJ

Trainee Travel Consultant

B61 8EX Bromsgrove, West Midlands Hays Travel Ltd

Posted 3 days ago

Job Description

permanent

Ready for a new adventure?
If youve always dreamed of a career in the travel industry but lacked the experience to get started, the Hays Travel New to Travel Programme is your ticket in!

We're looking for enthusiastic, target-driven individuals with a passion for travel and at least one year of experience in a sales or customer-facing target-driven role. This is your chance to join the UKs largest i.

WHJS1_UKTJ

Senior Business Travel Consultant

Posted 11 days ago

Job Description

full time

Well-established Scotland based corporate travel company are seeking business travel consultants, due to continued success and new business! Working on oil & gas accounts, this role can be office based (Aberdeen), hybrid or fully home-based and comes with a competitive salary and a range of benefits. For fully remote we are seeking candidates with solid business travel experience, native GDS skills and experience on marine fares. If you are working in Aberdeen for a leisure travel company, with experience on GDS and would love to move into corporate travel, this is an excellent chance to join an independent business travel company and be trained, working in the office with a friendly experience team.

JOB DESCRIPTION:
* Taking enquires over the phone and via e-mail for from Marine & Offshore travel clients
* Working on a variety of accounts, working to the client's service level agreements
* Booking multi-sector, worldwide flights using a GDS system
* Booking related business travel requirements including hotels, rail, car hire and other ancillaries
* Offering excellent customer service to clients and resolving any queries
* Dealing with related business travel administration
* Working Monday to Friday, office hours

THE PACKAGE:
Salary is dependent on experience, in the region of 27k pa - 32k. Plus great company benefits.

EXPERIENCE REQUIRED:
For fully remote we are seeking experience Business Travel Consultants, with Galileo, Sabre or Amadeus and knowledge of ticketing & marine fares. For candidates able to be office-based in Aberdeen they can be flexible to train someone from leisure travel withs some GDS knowledge.

INTERESTED?
Follow the instructions to apply, attaching your CV. This vacancy is being managed by (url removed) / (phone number removed)

Customer Service Representative

Posted 1 day ago

Job Description

We are looking for an experienced Service Advisor to join our successful, family-run Omoda|Jaecoo, Suzuki, Vauxhall and Ford franchise dealership in Halesowen. Manufacturer training will be provided.

Role Overview

As a Service Advisor , you will be the key point of contact for customers in our aftersales department, ensuring they receive exceptional service. Your responsibilities will include:

• Welcoming customers upon arrival at the service department.
• Liaising with technicians regarding required repairs and alternative options.
• Providing customers with detailed information about OEM and aftermarket parts .
• Communicating service outcomes and answering customer queries.
• Advising customers on warranty protections and cost-saving options.
• Managing the service department’s workflow and scheduling.
• Updating customers on service progress and informing them when their vehicle is ready for collection.

What We Offer

• Competitive salary – OTE up to £35,000 (dependent on experience).
• 30 days holiday (inclusive of Bank Holidays).
• Automatic enrolment in the NEST Pension Scheme .
• Access to our manufacturer training academy for ongoing development.
• Full-time role: Monday – Friday with a rota for Saturday mornings .

What We’re Looking For

• Previous experience as a Service Advisor in a main dealer environment is essential .
• Strong communication and organisational skills.
• Ability to liaise confidently with technicians, customers, and senior management.
• A proactive and customer-focused approach.
• A proven track record of delivering excellent customer service and supporting dealership success.

Requirements

• No previous criminal convictions.

We look forward to hearing from you!

Customer Service Specialist

Stafford, West Midlands ADM

Posted 1 day ago

Job Description

Are you passionate about delivering exceptional customer service and ensuring smooth order fulfillment processes? Do you thrive in a dynamic environment where logistics, communication, and attention to detail are key? ADM is looking for a Customer Order Fulfillment Specialist to join our team and play a vital role in ensuring our customers' satisfaction and operational excellence.

About Us

ADM is a leading supplier of high-quality ingredients and solutions for various industries. With a commitment to innovation, reliability, and customer focus, we pride ourselves on building strong relationships and delivering outstanding products and services.

Your Responsibilities

Order Lifecycle Management

• Accurately enter and maintain sales orders in our system.
• Monitor order progress through the sales order lifecycle, including production, quality control, dispatch, and delivery to customers.
• Track and report on OTIF (On-Time-In-Full) metrics and proactively address delays or risks to delivery.
• Coordinate with Operations, Warehousing, and Logistics teams to ensure seamless order fulfillment.

Customer Relationship Management

• Serve as the primary point of contact for customers regarding order status, delivery updates, and issue resolution.
• Register and manage customer complaints, ensuring timely follow-up and resolution.
• Build and maintain strong, ongoing relationships with customers.

Logistics & Dispatch

• Organize transportation and dispatch activities in alignment with collection and delivery schedules.
• Liaise with carriers and third-party logistics (3PL) partners to ensure efficient and cost-effective storage and delivery solutions.

Invoicing, Credits & Returns

• Prepare and issue accurate and timely customer invoices.
• Process customer returns and raise credit notes as required.
• Ensure financial accuracy and maintain proper documentation for all transactions.
• Collaborate with the Sales team to support customer needs.
• Provide internal stakeholders with updates on order status and customer issues.
• Act as a liaison between customers and internal departments to resolve issues effectively.
• Conduct monthly reconciliations for shipped orders versus invoiced and delivered quantities.
• Identify and resolve discrepancies in collaboration with Finance, Operations teams, and 3PL providers.
• Support audits, documentation, and traceability exercises.

Your Profile

• Proven experience in order fulfillment, customer service, or sales support (3+ years preferred).
• Strong understanding of logistics (Incoterms, exports/imports) and supply chain processes.
• Excellent communication and interpersonal skills.
• Proficient in ERP/order management systems and Microsoft Office, especially Excel.
• High attention to detail, problem-solving abilities, and a customer-first mindset.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Why Join Us?

Be part of a collaborative and innovative team.

Opportunity to work with a globally recognized company and contribute to its success.

Competitive salary and benefits package.

Professional development and growth opportunities.

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Location

Customer Service Administrator

Posted 1 day ago

Job Description

The Role

This is an initial 6 month fixed term contract with the likelihood of the role turning permanent.

You will act as a Customer Service Administrator as part of a team of 8.

Duties will include (but not exhaustive):

• Responding to queries via email, post and telephone.
• Completing anti-money laundering checks as part of all customer due diligence, internal and external fraud controls.

About You:

• Motivated
• Excellent communication skills (both verbal and written)
• Financial Services Experience (desired)
• Professional attitude and appearance (office presentable)
• Computer literate; Excel, Word and Outlook
• Highly organised with efficient time management and the ability to prioritise workload

The package includes a competitive salary and benefits.

Reporting to Client Services Manager

The Company

We are a financial services business, specifically an Investment Manager and an Authorised Corporate Director (ACD) to several ranges of regulated retail funds totalling over £11.5Bn. The funds managed include multi-manager, direct equity, mixed investments, derivatives and property.

An ACD is authorised by the Financial Conduct Authority to establish and manage Collective Investment Schemes (Funds).

The responsibilities of an ACD include maintaining a register of investors, including the settlement of client money, arranging safe custody and valuing the assets held by funds in order to create buying and selling prices of the funds. Margetts focusses on retail investors and also provides fund management to several ranges of Multi Manager funds.

We currently employ approximately 80 members of staff across multiple departments.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Customer Service Specialist

Birmingham, West Midlands C&M Travel Recruitment

Posted 1 day ago

Job Description

Customer Experience Coordinator

An exciting opportunity to join a fast growing company who specialise in private, luxurious travel for owners and their dogs. As Customer Experience coordinator you will be the first point of contact for clients ensuring their experience is seamless and stress free.

• Customer Experience Coordinator Role and Responsibilities
• Process new bookings, entering data accurately into all relevant tracking systems and ensure all relevant information has been received from the customer
• Review pet health documentation, to identify any discrepancies, ensuring these are rectified before sending to the relevant authorities for approval
• Liaise with external pet partners to ensure they have all relevant information and chase up any outstanding documents
• Issue Flight Brief and review passenger manifests, ensuring complete accuracy of data to avoid any fines
• Customer Experience Coordinator Skills and Experience Required
• Although not essential, previous experience in aviation would be advantageous
• Exceptional communication skills, written and verbal
• Excellent admin and organisational skills and attention to detail
• Proven customer service skills, which demonstrate an enthusiasm for delivering high service levels
• Ability to multi-task and work under pressure to achieve tight deadlines
• Customer Experience Coordinator Key Benefits
• Employer pension contribution
• Private Medical Insurance
• Monday to Friday 11:00 – 19:00 or 14:00 – 22:00

DY4 Tipton, West Midlands Inc Recruitment

Posted 14 days ago

Job Description

full time

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales and marketing industry.

Within this opportunity you will be working alongside the best sales and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in residential environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales and customer service environment.

Successful candidates will:

· Have strong communication skills and customer service skills

· Be self-motivated

· Have a tenacious approach to personal development

· Possess a competitive sales mentality

Sales and Customer Service advisors will:

· Approach new and potential customers on behalf of their clients

· Keep up to date with relevant client product information

· Understand customer trends and market traits

· Provide excellent Customer Service in a professional manner

· Complete Sales and relevant paperwork to a high standard

· Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying