Senior Travel Consultant

Lincolnshire Co-op; Boston; On-site; GBP 25,000 - 35,000; Full time

Job summary

Lincolnshire Co-op is seeking a Senior Travel Consultant to support local communities through various travel offerings. This role involves leading branch operations in the absence of management and ensuring exceptional customer service while achieving sales targets. The ideal candidate will have a passion for travel and a strong desire to assist customers in making their travel dreams a reality.

Benefits

Up to 30 days annual leave (pro-rata)

Pension scheme (up to 12% employer contributions)

Generous colleague discount rates

Annual discretionary colleague bonus

Free tea and coffee provisions

Wellbeing initiatives

Travel opportunities

Profit share incentive scheme

Qualifications

• At least two years' experience in a similar environment.
• Proven track record in working to sales targets.
• Strong interest in developing others.

Responsibilities

• Support day to day operation of the branch in absence of management.
• Aid customers efficiently with queries and concerns.
• Ensure high standards of service and maintain product knowledge.

Skills

Sales Focused

Excellent Communication

Team Support

Attention to Detail

Job description

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About the role:

The role that our Travel teams play in supporting our local communities is an exciting one! From long haul trips of a lifetime, to family friendly breaks, or even romantic getaways, your primary task is to create memories for your customers and make their dreams come true.

As one of our Senior Travel Consultants you will be working within a sociable but fast paced and sales focused environment. Working closely with the team, you'll aid the day to day running of the branch in absence of the Travel Branch Manager and Assistant Manager. You'll work to upkeep and maintain the high standard of service for the travel needs of your customers and deliver the right products, packages, and destination to make their vision a reality. You'll also work to contribute towards the achievement of branch key performance indicators and the overall success of the Travel business. Other duties will include:

• Supporting the smooth day to day operation of the branch in the absence of the management team.
• Assisting in solving problems and queries from colleagues and customers in a timely and efficient way.
• Demonstrating a full knowledge of all products and services offered by Lincolnshire Co-op Travel.
• Ensuring that a full travel service is provided to all customers.
• Having an awareness of both individual and branch targets and support the management team to drive these.
• Working closely with colleagues to improve the performance of the branch.
• Demonstrating an understanding of other travel competitors.
• Processing payments and handle cash for bookings and in the Bureau de Change.

About You

For this role we're looking for someone who has at least two years' experience in a similar environment with a proven track record in working to sales targets. We're also looking for someone who has experience of supporting a team, demonstrating a strong interest in developing others. You'll also need to:

• Be enthusiastic and have a confident, positive, and vibrant approach to your work
• Be sales focused, selling effectively with the desire to meet and exceed targets
• Have excellent communication skills and able to work efficiently as part of a diverse team
• Have a keen eye for detail to accurately record information whilst maintaining confidentiality

Benefits

This is a great opportunity to develop your Travel career and make a difference to the lives of our communities. In addition to working for a growing co-operative business, we offer our colleagues fantastic benefits, including:

• Up to 30 days annual leave (pro-rata) including bank holidays
• Pension scheme (with up to 12% employer contributions)
• Generous colleague discount rates across our family of businesses
• Annual discretionary colleague bonus to reward you for your hard work
• Free tea and coffee provisions for all colleagues during rest breaks at work
• Wellbeing initiatives and community engagement opportunities
• Opportunities to travel to exciting new places to experience them first hand. This will support you in being able to sell these destinations to your customers.

Our Travel Consultants also qualify for our profit share incentive scheme, earning commission on everything that is sold. This is in addition to incentive earning opportunities with key suppliers throughout the year.

We are an "Investors in People - Platinum" employer, meaning that we have been recognised as one of the country's top employers, offering progression opportunities to all our colleagues.

About Us

From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We're proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we're a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on [phone], or alternatively you can email [email protected].

We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.