Senior Transformation Programme Manager

JLL; Greater London; On-site; GBP 90,000 - 140,000; Full time

Job summary

JLL is seeking a Senior Transformation Programme Manager to lead cross-business transformation initiatives from concept to implementation in a fast-paced, global environment. You will partner with executives to drive strategy, design change approaches, and deliver measurable value across the organization.

The role requires extensive programme management experience, strong communication skills, and the ability to coordinate multiple workstreams across geographies while leveraging AI-driven PM

Qualifications

• 10+ years of transformation, change management, or programme management experience in complex organizations.
• Experience in fast-paced professional services like Consulting is preferred.
• Proven ability to influence enterprise strategy and manage multi-stakeholder ecosystems including C-suite and external partners.

Responsibilities

• Manage complex transformation programs spanning multiple business segments from concept to implementation.
• Launch new projects with limited data from a blank sheet of paper.
• Partner with senior leadership and executives to drive change with measurable outcomes.
• Develop tailored change approaches to minimize disruption and maximise value realization.
• Create and deliver stakeholder communications across all levels of the organization.

Skills

Transformation management

Programme management

Change management

Stakeholder management

Executive communication

Project governance

Analytical thinking

Leadership coaching

Cross-functional collaboration

AI in PM

Tools

MS Project

Governance frameworks

Job description

As a Senior Transformation Programme Manager at JLL, you will play a pivotal role in driving organizational transformation initiatives that drive tangible impact across the business.

The responsibilities are as follows:

• Manage complex transformation programs spanning multiple business segments, from concept through to implementation, ensuring alignment with strategic business objectives and measurable outcomes.
• Launch new projects with limited data, starting from a blank sheet of paper.
• Act as a trusted partner, strategizing with Project Sponsors and challenging the status-quo to drive transformational impact.
• Partner with senior leadership to assess organizational readiness for change and develop tailored approaches that minimize disruption while maximizing value realization.
• Develop and deliver stakeholder communications that articulate the vision, benefits, and impact of transformation initiatives across all organizational levels.
• Collaborate with cross-functional teams to identify process improvements and innovative solutions that enhance organizational effectiveness.
• Produce and deliver impactful presentations, securing buy-in on recommendations and supporting teams through change.
• Develop, implement and maintain project management processes, integrating AI to drive efficiency and improve quality.
• Design new methodologies where established project management frameworks fall short, tracking deliverables, dependencies, risks, issues and resources.
• Develop risk mitigation strategies and 'path to green' for identified issues, actively troubleshooting to keep projects on track.
• Lead project meetings, including Steering Committee discussions with Executive Sponsors, workstream level meetings and workshops to support discovery and solutioning.
• Provide regular detailed reporting on project status, calling out critical milestones, bottlenecks, and risks.
• Concurrently manage multiple projects / workstreams in various phases of development, covering a variety of subject matters.
• Ensure projects are completed within scope, schedule, budget, meeting or exceeding stakeholder expectations.
• Provide guidance to more junior members of the team, coaching them through their projects where relevant.
• Support the development of the programme management function, in collaboration with the Head of Transformation

Skills and Experience:

• 10+ years of experience in transformation, change management, or programme management within complex, matrixed organizations.
• Experience working within fast-paced professional services industries such as Consulting is preferred.
• Strong technical project management skills including proficiency with project planning tools, resource management, and governance frameworks
• Understanding of organizational change management methodologies (e.g., Prosci, ADKAR, Kotter) with success applying them in real-world scenarios
• Experience in organizational design including role definition, workforce planning, and operating model development
• Proven ability to influence enterprise strategy and manage complex, multi-stakeholder ecosystems including C-suite executives and external partners
• Excellent stakeholder management and influencing skills with the ability to build trust and credibility at all organizational levels.
• Strong analytical and problem-solving capabilities with attention to detail and ability to leverage complex data to develop solutions that drive improvements.
• Strong organizational skills and ability to prioritize and elevate in a complex, fast paced environment, working across multiple geographies and cultures.
• Great communication skills are a must, combined with ability to moderate large forums and facilitate dialog with stakeholders to ensure they feel supported through complex changes.