Senior Transformation Manager- Commercial and Income

Integrated Care System; Bury St Edmunds; On-site; GBP 55,000 - 63,000; Full time

Job summary

A leading healthcare organization in Bury St Edmunds seeks a Senior Transformation Manager to drive income generation and commercial enterprise expansion. The ideal candidate will have experience in developing healthcare services, strong analytical skills, and a proven ability to manage complex projects. The role offers a salary range of £55,690 to £62,682 per annum, with opportunities for substantial impact within the organization.

Qualifications

• Proven track record in developing healthcare services.
• Experience liaising with external commercial partners.
• Ability to manage complex projects.

Responsibilities

• Lead the development and delivery of strategic income generation programmes.
• Manage relationships with stakeholders and service providers.
• Ensure financial targets are met for income generation.

Skills

Development of commercial relationships

Analytical skills

Communication skills

Leadership

Education

Bachelor's qualification or equivalent

Professional management qualification or equivalent

Job description

Senior Transformation Manager- Commercial and Income

Please see attached JD/PS for the above role. Please can this be advertised asap, suggested advert narrative below:-

Do you have a proven track record of developing commercial relationships? Are you looking for your next challenge?

Following expansion of WSFT's private care offer, an exciting opportunity has arisen for a motivated individual, with recognised business acumen to join the surgery and anaesthetics division as a Senior Transformation Manager.

Responsible for income generation and commercial enterprise expansion you will work with internal and external stakeholders to further develop private care, exploring and implementing other income generating opportunities across the trust.

Working closely with the Associate Director of Operations, you will review and monitor financial delivery against plan, ensuring future service developments are financially viable, supporting the trust to deliver against it's 25/26 CIP target and beyond.

Knowledge of contracts and procurement and established relationships with the big four healthcare insurance companies would be advantageous although not essential.

Initially offered on a 12 fixed term or secondment basis, there is an opportunity for this role to be substantiated based on tangible delivery during the first 6-9 months.

If you believe you have the skillset, determination, and drive to enable West Suffolk NHS Foundation Trust to develop its income portfolio we want to hear from you.

Main duties of the job

Support and/or lead the successful development, implementation, and delivery of a range of strategic programmes and projects with a focus on implementing sustainable income generation.

Cross organisational working with a range of statutory, third sector, and community organisations as part of

The post holder will be expected to manage and prioritise their own workload and ensure that all duties are carried out to the highest possible standard.

To create and deliver financially sustainable business plans/delivery models across the trust.

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Job responsibilities

Support and/or lead the successful development, implementation, and delivery of a range of strategic programmes and projects with a focus on implementing sustainable income generation.

Cross organisational working with a range of statutory, third sector, and community organisations as part of

The post holder will be expected to manage and prioritise their own workload and ensure that all duties are carried out to the highest possible standard.

To create and deliver financially sustainable business plans/delivery models across the trust.

Communication:

Ability to communicate highly complex and sensitive information using the most appropriate means of communication for the target audience.

Prepare and present relevant information in an engaging and confident manner including potentially highly complex, contentious, or sensitive information where there might be barriers to acceptance or highly emotional atmosphere e.g. service restructures.

Proactively develop good working relationships with internal and external stakeholders, particularly within a commercial lens.

Analytical and judgemental:

Support and/or lead the delivery of high-impact and large-scale transformation programmes, ensuring commercial considerations are considered in future systems planning (new hospital programme).

To lead the production, analysis, and interpretation of highly complex information to groups of users (both internal and occasionally external) in a clear and understandable way. This will include making formal presentations to a range of stakeholder groups.

To provide analysis of data including service demands, needs, and outcomes data, customer experience and demographic and benchmarking data to drive improved performance.

Planning and organisational Skills:

Lead gap analyses, process mapping and benefits realisation.

Ensure that programme governance and processes are in place, including scope of project, PIDs, programme and project plans, GANNT charts, risk, issue, and lessons learned logs, KPIs and reporting, board highlight reports, establishing project and stakeholder groups.

Undertake regular, on-going research and horizon scanning, including attending relevant training events and conferences, to inform projects and ensure we learn from excellence and best practice locally, nationally, and internationally.

Using well developed analytical skills to reflect on and interpret highly complex information.

Ensure that programmes/projects meet national guidance and legislation, commissioners, and Trust requirements.

Governance:

As part of projects and programmes, the post holder will be expected to work with operational and clinical colleagues to support the development and delivery of commercial opportunities.

Using experience, provide critical check and challenge to ensure services are being developed to achieve the intended outcomes and in accordance with best practice.

Develop demand and capacity modelling, patient pathways, new models of care, services, operational policies and clinical protocols to support the delivery of private care.

Finance and resources:

Consider the impact of financial initiatives for projects on service delivery.

Achieve, in conjunction with the Specialty Managers, all performance targets set for projects including financial targets that contribute to Trust CIP targets.

Monitor the delivery of projects against financial targets.

Deliver private care income in line with agreed financial plans.

Leadership and management:

Support clinical and non-clinical colleagues to develop increased business acumen and commercial awareness.

Support the physical and mental health and wellbeing of staff members including advising them of services available to them should they need.

Information resources:

To provide expertise in data analysis, process-mapping, and research to identify business improvement opportunities and carry out options appraisals where necessary.

To independently undertake research tasks as required (e.g. surveys) to support service development activity.

To support the development of solutions to those identified opportunities which are commensurate with the Trust being cost-efficient, well-managed, and providing excellent services to patients.

To adopt best practice and develop new policies and Standard Operating Procedures (SOPs) where required.

To effectively utilise data, management information, and research in the implementation of improvement projects/programmes.

Ensure that performance indicators are reported in a timely and accurate fashion as required to meet the requirements of specified objectives, metrics, and targets.

Ensure that all required data and information is readily available and fed-into project management in a timely way.

Person Specification

Education & Qualifications

• Bachelor's qualification or equivalent knowledge gained through experience.
• Professional management qualification or equivalent.
• Qualification in programme management
• Qualification in change management methodology (e.g. Lean)

Experience & Knowledge

• Evidence of successfully developing private healthcare services either within an NHS/independent sector or third sector setting.
• Evidence of successful liaison with external commercial partners.
• Experience of working at a senior level within a large, complex organisation.
• Experience of developing and utilising key frameworks for programme management.
• Proven track record of developing good working relationships with divisional managers, clinicians to engage in delivery of programmes

Skills & Abilities

• A strong understanding of delivering challenging projects in a complex environment.
• The ability to strike a balance between challenging and supportive, with objective views always given.
• Analyse, interpret and act upon a range of different sources of complex information and data some of which may be conflicting or incomplete.
• Understanding the impact and implications of decisions and actions with a willingness to listen to different suggestions to help inform decision making.
• Ability to coordinate and prioritise a range of different streams and activities

Personal Qualities

• Ability to work on own initiative and organise workload, allocating work as necessary, working to tight and often changing deadlines.
• Ability to make decisions on difficult issues autonomously, when required.
• Must be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below).
• Positive advocate for change.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£55,690 to £62,682 a yearpro rata per annum