Senior Trainer, Customer

Toast; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality technology company is seeking a Senior Customer Trainer in London. In this role, you'll deliver impactful training sessions, maintain product expertise, and support customers across the UK and Ireland. Strong experience in training delivery and project management is essential. This role offers a hybrid work model, allowing you to thrive while empowering the restaurant community.

Benefits

Competitive salary

Health benefits

Flexible work model

Qualifications

• 5-7 years of training delivery experience.
• 8+ years in the hospitality or SaaS industry preferred.
• Strong project management skills.

Responsibilities

• Deliver 1:many training sessions for customers.
• Maintain expertise in Toast products.
• Collect and communicate customer feedback.

Skills

Training delivery experience

Cross-functional partnership

Strong project management

Customer experience knowledge

Education

Hospitality or SaaS industry experience

Job description

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Toast is a company driven to empower the restaurant community to delight their guests, do what they love, and thrive. As part of the Toast Customer Experience and Education team, the Customer Training team does just that; delivering world-class training experiences that enable our global customers to build a business and brand that they love.

A Toast Senior Customer Trainer is a skilled facilitator, product expert, and strategic partner committed to delivering high-impact training that drives meaningful outcomes for our customers and Toast. They are natural educators who thrive on connection and are deeply passionate about hospitality, technology, and customer success.

Will be hybrid to the Toast office in London 2 days / week

Ready for a change?

Toast is growing internationally, and we’re looking for a Senior Customer Trainer to support our expanding customer base in the UK and Ireland (UKI). This is a unique opportunity to help establish and shape our customer training program during the early stages of international growth.

In this role, you’ll facilitate high-impact 1:many training sessions and work closely with the CX & Education team and the UKI International team to deliver exceptional, best-in-class learning experiences. As a trusted expert in Toast products, customer education, and the customer experience, you’ll also serve as a strategic partner—ensuring our training drives customer success and supports broader business objectives.

About this role:

• Deliver 1:many training sessions that support our expanding UKI customer base, consistently achieving or exceeding training goals and success metrics.
• Maintain deep expertise in Toast products and adult learning principles and techniques.
• Continuously identify and implement innovative ways to improve training delivery, content, and customer impact.
• Design, localize, update, and maintain training content, as needed.
• Actively identify opportunities to streamline processes and improve training efficiency and output.
• Act as a cross-functional thought partner, collaborating across UKI International teams to support the enablement and success of our customers.
• Establish and expand the customer training program’s brand both internally and externally.
• Collect and communicate customer feedback and insights to cross-functional teams to help improve our international products, processes, services, and overall customer experience.
• Represent Toast at customer and industry events with professionalism, embodying our core values at all times.

Do you have the right ingredients?

• 5-7 years of training delivery experience. Learning design experience is also preferred.
• 8+ years of experience in the hospitality, point-of-sale (POS), or SaaS industry preferred.
• A willingness to develop deep expertise in Toast products and the customer experience.
• Demonstrated success in establishing and scaling new training programs from planning through execution.
• Proven experience in building and sustaining cross-functional partnerships that drive long-term customer success.
• Ability to effectively operate both strategically and tactically; navigating and adapting to ambiguity and making informed decisions in a fast-changing environment with limited oversight.
• Strong project management skills and ability to work on multiple high-priority projects at the same time.
• Ability to prioritize tasks effectively, balancing short-term demands with long-term goals to maximize impact and efficiency.
• Highly motivated, passionate overachiever, and strong team player.
• Ability & willingness to travel occasionally in support of Toast or industry events. May result in traveling/working some nights and weekends to best support our customer needs.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).

Pay Range

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [emailprotected] .

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