Senior Trainer

nCino, Inc.; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

nCino, a leader in cloud banking, seeks a nCino University Trainer to join their high-performing team. This role involves delivering technical training and support, creating learning materials, and mentoring staff. Ideal candidates will possess a bachelor's degree, relevant experience, and excellent communication skills, thriving in a dynamic environment with a travel requirement of up to 50%.

Qualifications

• 4+ years of experience or equivalent.
• Detail-oriented with good organizational skills.
• Willing to learn and utilize emerging technologies.

Responsibilities

• Facilitate user training and demo nCino software.
• Assist in creating training materials and provide technical support.
• Mentor junior training staff and strategize training methodologies.

Skills

Public speaking

Customer service

Communication

Organization

Adaptability

Education

Bachelor’s Degree

Job description

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nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

As a nCino University Trainer, you will be part of a high-performing professional services team focused on facilitating user training by working with the Professional Services teams to deliver how the nCino product can best meet our clients’ needs.

Job Description

Responsibilities

• Self-deliver and self-facilitate user training
• Demo and train customers, partners, and administrators on the use of the nCino software as part of the implementation process
• Assist in content creation/preparation of training materials
• Provide technical support and customer service for inquiries to nCino University Online
• Write customer-facing nCino Knowledge articles from issues that have arisen and the solutions identified during the implementation process
• Facilitate technology training, onsite and remotely, using your understanding of the nCino Bank Operating System and interpreting that information to our customers in relation to their Bank or Credit Union’s business process
• Mentor junior-level training staff
• Independently strategize training delivery methodologies with revenue generation goals
• Deliver technical training to customers (drawing on technical and/or CRM product knowledge for basic configurations of the platform)
• Become certified with at least one certification within your first six months of employment
• Serve as a credible and effective advisor/coach, especially around change management (cultural, technical, and business)

Qualifications

• Bachelor’s Degree and 4+ years of experience or an equivalent combination of education and performance
• Engaging public speaking and presentation skills
• All three of the following:
• Instructional delivery experience
• Banking/Lending experience
• Platform experience
• Detail-oriented with good organizational skills
• Excellent customer service and communication skills
• Willingness to learn and utilize emerging technologies
• Willingness to learn and dig deeper into current practices and suggest improvements when needed
• Ability to adapt to a fast-paced working environment
• Ability to work on group projects as well as independent thinking and proactive initiatives

Travel Requirements

• This position requires up to 50% travel