Senior Traffic Attendant

Marston Holdings; Derry/Londonderry; On-site; GBP 25,000 - 35,000; Full time

Job summary

Marston Holdings is seeking a Senior Traffic Attendant to lead their front-line team and ensure the delivery of high-standard parking solutions. The role includes managing staff performance, creating enforcement plans, and requires strong leadership and customer service skills.

Benefits

26 days holiday plus 11 bank holidays

First Class Training & Development Opportunities

Staff benefits including discounts on retail shopping, travel, and socialising

Full uniform provided

Qualifications

• Strong leadership and customer service skills required.
• Self-motivated and ability to work independently.
• Knowledge of TMA 2004 or parking enforcement beneficial.

Responsibilities

• Lead front-line team for contract delivery and client satisfaction.
• Create and maintain enforcement plan, monitoring success daily.
• Manage staff performance per company policies.

Skills

Leadership skills

Customer service experience

Communication skills

Motivation

Computer skills

Job description

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Here at NSL, part of Marston Holdings Ltd., we are more than just the “parking people”; we provide outsourced business services to the public and private sectors, including comprehensive parking and street management solutions that help create a better environment. We are known as the friendly faces in local neighborhoods and high streets, ensuring streets are safe and accessible.

Due to continued growth, we are recruiting for a Senior Traffic Attendant to support our mobile and enforcement team.

What you will be doing

• Leading your front-line team to ensure the delivery of the contract to the highest standards and client satisfaction
• Providing regular reports and updates to the Service Delivery Manager
• Creating, preparing, and maintaining the enforcement plan, and monitoring its success daily
• Managing staff performance in line with company policies
• Ensuring staff comply with Health and Safety requirements in all aspects of their work

What’s in it for you?

• Varying Shift Patterns
• First Class Training & Development Opportunities
• 26 days’ holiday plus 11 bank holidays, with 5 holidays paid at a premium rate or taken as time in lieu
• Staff benefits including discounts on retail shopping, travel, socialising, and health & wellbeing
• Employee Consultative Committee representing colleagues’ voices
• Full uniform provided

What do you need to be a Senior Traffic Attendant?

• Strong leadership skills and ability to motivate others
• First-class customer service experience
• Excellent communication skills at all levels
• Self-motivated and customer-focused
• Enjoy working outdoors and able to work shifts
• Ability to work independently
• Strong computer skills, especially in Excel
• Knowledge of TMA 2004 or experience in parking enforcement is advantageous
• Driver’s license and at least 1 year of driving experience

To discuss your suitability for the role, apply online today. Our team will be in touch soon.

We are an equal opportunity employer, committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, age, sexual orientation, disability, or other protected characteristics.