Senior Tooling Consultant

Mozaic Services Ltd; Greater London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Competitive reward package

Collaborative culture

Job summary

A digital transformation consultancy in Greater London is seeking a Senior Tooling Consultant. This role requires experience with ServiceNow or similar tools, excellent consulting skills, and a strong understanding of ITIL concepts. Candidates should have a background in developing and integrating ITSM tools and experience in an agile environment. A competitive rewards package is offered, along with a collaborative culture to help develop your career.

Qualifications

• Experience working in an agile environment.
• Ability to deliver complex installations of the toolkit.
• Good project and customer engagement skills.
• Advanced configuration, customization and troubleshooting expertise.
• Familiarity with ITIL concepts across service lifecycles and ITSM integrations.

Responsibilities

• Evidence relevant work through explicit references.
• Work effectively in a team environment.
• Meet tight deadlines.

Skills

ServiceNow or similar

Consulting and stakeholder management

Expert level UI form development

Expert level configuration and customization

Troubleshooting skills

ITIL concepts

Integrating ITSM tools with external interfaces

Event Management and monitoring solutions

SOAP and REST APIs integration

Education

ITIL v3 foundation certification

ITIL Intermediate/Advanced

Tools

SOAP

REST

Job description

Senior Tooling Consultant

Open Opportunity | London, UK

About the role

SC Cleared or able to be cleared

The Company

Mozaic is an innovative and growing Digital Transformation consultancy. We work with large organisations, to assess and transform their digital operations. We have an outstanding reputation, and our customer base includes household names across industries including Financial Services, Government and Defence.

Background & Experience

• Experienced in either ServiceNow, Halo or similar.
• Excellent consulting, stakeholder management; strong verbal and written communication
• Expert level support, installation, maintenance and development experience (UI forms, notifications, fields, workflows and JavaScript (both client and server))
• Expert level Configuration and customisation experience
• Expert level troubleshooting
• Experience in working as part of a development team, as well as working on your own to deliver complex installations of the toolkit
• Strong understanding of ITIL concepts including process knowledge in all service lifecycles
• Experience with integrating ITSM tools with external interfaces
• Experience with infrastructure and application discovery tools.
• Strong understanding of Event Mgmt. and prior experience of integration with Monitoring solutions
• Comprehensive knowledge of problem analysis, structured analysis and design and programming techniques.
• Strong understanding and experience in Integrations including SOAP and REST bases APIs

Other Specifications

• You will need to evidence relevant work through explicit references and examples
• Experience of working in an agile environment
• ITIL advanced certifications are preferred, should be at least ITIL v3 foundation certified
• Good Project and customer engagement skills;
• Effective in a team environment;
• Able to work to tight deadlines

Reward Package

We offer a competitive reward package, collaborative culture and fulfilling client engagements that will help you develop your career. If you are interested, please send your CV with apri covering email to [e-mail] .