Senior Therapist

Champneys Forest Mere; Liphook; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading wellness resort in Liphook is seeking a passionate Senior Spa Therapist to deliver first-class holistic treatments. You will be responsible for executing various spa services while ensuring adherence to protocols and maintaining high standards of client care. This position offers the opportunity for professional growth with comprehensive training and numerous health and wellbeing benefits, enhancing both your career and personal wellness journey.

Benefits

Health, wellness, and wellbeing incentives

Percentage discount on Champneys products

Complimentary spa day after probation

Discounted stays for staff, friends, and family

Qualifications

• Experience in performing facials, massages, and nail treatments.
• Ability to adhere to health and safety regulations.
• Flexibility and cooperation regarding shift changes.

Responsibilities

• Carry out all spa treatments to the required standards.
• Follow Champneys protocols for best service.
• Maintain working areas and report defects.
• Mentor junior therapists and offer professional advice.

Skills

Passion for wellbeing

Confidence in performing treatments

Excellent client care

Ability to communicate positively

Job description

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Our passion is health and wellbeing, and we recognize our therapists are central to this vision. We proudly offer exceptional training journeys for all our therapists, with in-house trainers dedicated to helping you reach your full potential and progress within us.

As a Senior Spa Therapist, you will be passionate, friendly, and committed to providing first-class service, delivering the highest standards of therapeutic, holistic, and wellbeing treatments. You should be confident in performing facials, massages, and nail treatments.
Like us, you will have a passion for wellbeing, and everything you do will be driven by a desire to exceed your guests’ expectations.
We offer state-of-the-art facilities in all our resorts and hotels, featuring modern and stylish spas.

Some duties and responsibilities include:

• Carrying out all spa treatments to the required standards, ensuring treatment times are adhered to.
• Following Champneys protocols and training programmes to offer the best service to our guests.
• Having thorough knowledge of the Club & Spa, Hotel, and their facilities and rules, advising customers accordingly.
• Maintaining your working areas, ensuring equipment is operational and clean, and reporting any defects to maintenance via the on-duty Manager.
• Adhering to Health and Safety regulations by using safe work practices.
• Attending any necessary training courses to ensure you can offer all treatments expected of a senior therapist.
• Communicating positively and constructively with the manager and reception staff regarding scheduled treatments, changes, or additions to meet guest needs. Flexibility and cooperation are essential, including shift changes.
• Staying updated on developments related to product ranges and new treatments.
• Providing professional advice to guests through talks, demonstrations, spa tours, and promotional events to promote treatments.
• Offering exceptional client care to provide guests with a memorable treatment experience.
• Maximizing revenue opportunities according to targets and seeking support or training when needed.
• Recommending suitable homecare products to help guests maintain their results at home.
• Mentoring junior therapists by sharing knowledge and experience.
• Providing skin consultation appointments and full home care prescriptions to premier guests.
• Weekend working is scheduled on a rota basis.

As part of our iconic wellbeing brand, you can expect benefits aligned with our simple vision: to make you feel happier and healthier inside and out. Benefits include:

• Health, wellness, and wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-guided meditation
• Champneys experiences (overnight stays or spa days)
• An app for schedules, timesheets, leave, and important updates
• In-house social media connecting our Champneys family
• Employee Assistance Programme offering counselling, legal advice, shopping discounts, and financial support
• Colleague events for motivation and engagement
• Discounted stays for staff, friends, and family at our properties
• Complimentary spa day after probation
• 50% discount on Champneys products
• Discounts on partner brands Elemis and Clarins
• Discounted health club memberships