Senior Therapist

Champneys; Liphook; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading wellness brand in Liphook is seeking a Senior Spa Therapist to provide exceptional treatments and client care. Responsibilities include performing facials, massages, and mentoring junior therapists. The ideal candidate will have a passion for wellbeing and experience in therapeutic treatments. Benefits include discounts on products, complimentary spa days, and wellness incentives.

Benefits

Health, Wellness, and Wellbeing incentives

Digital fitness programmes

Employee Assistance Programme

Discounted stays for staff, friends, and family

50% discount on Champneys products

Qualifications

• Experience in providing therapeutic and holistic treatments.
• Passion for health and wellbeing.
• Confidence in performing various spa treatments.

Responsibilities

• Perform all spa treatments to required standards.
• Maintain working areas and equipment.
• Provide exceptional client care to enhance guest experiences.
• Mentor junior therapists.

Skills

Facials

Massages

Nail treatments

Client care

Product knowledge

Job description

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Our passion is health and wellbeing, and we know our therapists are at the heart of that vision. We proudly offer exceptional training journeys for all our therapists, with in-house trainers dedicated to helping you reach your full potential and progress with us.

As a Senior Spa Therapist, you will be passionate and friendly, providing first-class service and delivering the highest standards of therapeutic, holistic, and wellbeing treatments. You will be confident in performing facials, massages, and nail treatments.
Like us, you will have a passion for wellbeing, driven by a desire to exceed guests’ expectations.
We offer state-of-the-art facilities within our resorts and hotels, featuring modern and stylish spas.

Some duties and responsibilities include:

• Carrying out all spa treatments to required standards, ensuring treatment times are adhered to.
• Following Champneys protocols and training programmes to offer the best service to guests.
• Having thorough knowledge of the Club & Spa and Hotel facilities, advising customers accordingly.
• Maintaining your working areas, ensuring equipment is operational and clean, and reporting defects to maintenance.
• Adhering to Health and Safety regulations by using safe work practices.
• Attending training courses necessary for your therapist grade to offer all treatments expected of a senior therapist.
• Liaising positively with managers and receptionists regarding scheduled treatments and any changes, including shift adjustments.
• Staying updated on product ranges and new treatments.
• Providing professional advice through talks, demonstrations, spa tours, and promotional events to promote treatments.
• Delivering exceptional client care to ensure an unforgettable treatment experience.
• Maximizing revenue opportunities and seeking support or training when needed.
• Recommending suitable homecare products for ongoing results.
• Mentoring junior therapists by sharing knowledge and experience.
• Offering skin consultations and full home care prescriptions to premium guests.
• Weekend work is on a rota basis.

Being part of our iconic wellbeing brand, you can expect benefits that align with our vision to make you feel happier and healthier inside and out. Benefits include:

• Health, Wellness, and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-guided meditation
• Champneys experiences, such as overnight stays or ultimate spa days
• An app for schedules, timesheets, leave, and important updates
• In-house social media connecting our Champneys Family
• Employee Assistance Programme offering counselling, legal advice, shopping discounts, and financial support
• Motivating colleague events
• Discounted stays for staff, friends, and family
• Complimentary Spa Day after probation
• 50% discount on Champneys products
• Discounts on partner brands Elemis and Clarins
• Discounted health club memberships