Senior Test Centre Associate - Derby

Reed In Partnership; East Midlands; On-site; GBP 19,000 - 23,000; Full time

Job summary

Reed in Partnership in Derby is seeking a Senior Test Centre Associate to help deliver secure DVSA driving theory tests at the Derby centre. You will invigilate tests, adhere to standards, and support day-to-day centre operations.

The role requires leadership experience, a full UK driving licence, exceptional customer service, and flexible availability including evenings and Saturdays. This is a welcoming, family-owned environment with opportunities for growth.

Qualifications

• Experience leading or supervising a team.
• Must hold a full UK driving licence (driving not required at all locations).
• Strong customer service background.
• Excellent attention to detail and accuracy.
• Flexible in working hours including evenings and Saturdays.

Responsibilities

• Invigilate exams and ensure test delivery procedures.
• Check candidates' ID and register in the system.
• Open/close test centre and manage the schedule.
• Coach and support Test Centre Associates.
• Report incidents in line with procedures and liaise with DVSA HR.

Skills

Team leadership

Customer service

Attention to detail

Flexible hours

Driving licence

Job description

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better. Pay Range £14.80 per hour

Job Description

Do you possess great leadership skills and a passion for providing excellent customer service? Would you like a role where you can meet and help new people everyday? Then consider the position of Senior Test Centre Associate - Derby at Reed in Partnership! Our DVSA (Driver and Vehicle Standards Agency) programme, provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million + Driving Theory Tests a year across several regions of the UK. Our delivery provides the infrastructure and processes required to test each candidates driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA.

What is the role about?

You will be responsible for the invigilation of exams and the efficient delivery of tests to participants, ensuring that relevant procedures and guidelines are adhered to at all times. These responsibilities will be delivered both directly through your invigilation duties and via your management, during your shift, of the Test Centre. The Senior Test Centre Associate (STCA) will strictly adhere to the guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures.

Your day-to-day responsibilities

• Checking candidates ID documents and booking them in on the system
• Supervision and invigilation of tests
• Delivery of site opening and/or closing procedures
• Coaching and supporting Test Centre Associates
• Review of test centre schedule to identify the number of candidates booked in and organising how any non-standard accommodations will be delivered.
• Notifying the DVSA HR team of employee absences to allow alternative cover to be arranged
• Providing management support to the Test Centre Manager as required
• Handling and reporting incidents that could impact candidate testing in line with our incident management procedures.

Your Work Schedule

Our Senior Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you. Shifts could range from:

• Mornings - 8.00am to 1pm/2pm
• Afternoons - 12.30pm/1pm to 5.30pm/6.30pm
• Full day - 8.00am to 5.30pm/6.30pm
• Evenings - 4.30pm/5pm to 8.30pm/9.30pm
• Afternoon & Evenings – 12pm/1pm to 8.30pm/9.30pm

The Derby Test Centre operates up to six days per week, with opening days generally falling between Monday and Saturday, depending on demand.

We are seeking a fully flexible candidate who can support shifts across all operating days, with a specific requirement for availability on Tuesdays during the day and Wednesday evenings.

What’s in it for you?

The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives.

To be successful in this role, we are looking for someone with:

• Experience of leading or supervising a team
• Applicants must hold a full UK driving licence due to the nature of the role (although driving will not be required for all locations)
• Significant demonstrable experience in providing high-quality customer service.
• Excellent attention to detail and accuracy.
• Flexible in working hours and days, including evenings and Saturday.

Desirable Skills:

• Able to remain calm and deal with confrontational candidates in a professional manner.
• Excellent judgment and decision-making skills.
• Experience in working with diverse customer groups.
• Ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities.

Diversity and Inclusion

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. Whilst some roles are advertised as Full-Time, we may be able to consider applicants who are looking to work on a Part-Time basis. If you would like to explore this further please discuss this with the talent partner for the role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

We have an on-going strategic priority to make this a great place to work. We are a family-owned company. We think this makes us unique compared to a lot of other companies. It is fundamental to the way our workplaces operate, the decisions we make and how we treat each other. Our workplaces have been recognised for multiple awards. Most recently we were really proud to be presented with three UK Employee Experience Awards in 2022: Gold for Best Talent Management Programme, Silver for Diversity and Inclusion and Bronze for Best Large Company to Work For. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

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