Senior Telemetry Support Analyst

Kelda Group Limited 0000411940 - Kelda Group Limited; Leeds; Hybrid; GBP 48,000 - 60,000; Full time

Benefits offered by this job

Salary & bonus

Pension up to 12%

Hybrid working

Life assurance

Health plan

Job summary

Yorkshire Water is seeking a Senior Telemetry Support Analyst to join the IT team in Leeds. You will maintain and enhance telemetry and OT systems, lead complex technical support and drive continuous improvement to support customers.

The role requires strong SCADA knowledge, experience with telemetry services, and the ability to mentor others. Hybrid working (1-2 days in the Leeds office) and a 37-hour week are offered, with a competitive salary and a comprehensive benefits package.

Qualifications

• Experience supporting and maintaining telemetry services and critical operational systems.
• Strong knowledge of SCADA systems in OT environments.
• Ability to read and interpret SQL scripts for troubleshooting.
• Experience leading and embedding technical and organisational change.
• Understanding of Enterprise Architecture principles (TOGAF).
• Knowledge of ITIL best practices.
• Excellent problem-solving and analytical skills.
• Strong stakeholder management and communication skills.
• Experience mentoring colleagues to build technical capability.
• Proactive and organised with multi-priority management.

Responsibilities

• Lead third-line support for telemetry infrastructure and services.
• Act as SME for telemetry infrastructure and applications.
• Manage and resolve complex telemetry/OT incidents.
• Own OT and telemetry ticket queues and prioritise resolutions.
• Drive first-line resolutions and lead investigations.
• Manage patching, maintenance and upgrades of OT/telemetry systems.
• Identify and raise upgrade projects or schemes.
• Support planning, budgeting, resourcing and delivery of IT/OT capital projects.
• Ensure changes follow governance processes.
• Monitor telemetry/OT systems for faults and trends.
• Develop and maintain support plans and procedures.
• Document activities for the wider team.
• Provide technical leadership and mentoring to team members.
• Contribute to operational/telemetry business plans.
• Collaborate with stakeholders to meet operational needs.

Skills

Telemetry support

SCADA systems

SQL scripting

Change management

Enterprise Architecture

ITIL knowledge

Problem solving

Stakeholder management

Mentoring

Organisational skills

Job description

Senior Telemetry Support Analyst

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience (£48,030 - £60,037)
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Senior Telemetry Support Analyst progression plan.
• 25 days annual leave plus bank holidays - plus 2 extra wellness days!
• Life assurance cover of 4 times pensionable salary !
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme.
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Leeds Valley Park - Hybrid Working (1-2 days in the office a week - Leeds)

Work type: Permanent. 37 hours per week, Monday - Friday.

We have an exciting opportunity for a Senior Telemetry Support Analyst to join the IT at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The IT team are a key part of how we plan to meet the changing expectations of customers and regulators.

Join a team where your expertise will directly support critical operational infrastructure across the business. As a Senior Telemetry Support Analyst, you'll play a key role in maintaining and enhancing vital telemetry and OT systems, leading complex technical support, driving continuous improvement, and influencing future technology decisions. This is an excellent opportunity for an experienced specialist who enjoys solving complex challenges, mentoring others, and making a real impact through both operational support and project delivery.

Where you fit in:

As our Senior Telemetry Support Analyst, you will:

• Lead the third-line support for telemetry infrastructure, systems and services, ensuring high availability, performance and compliance.
• Acting as the subject matter expert for telemetry infrastructure and associated applications, including Sample Manager and in-house developed telemetry systems.
• Manage and resolve complex telemetry and Operational Technology (OT) incidents, ensuring issues are tracked through to successful resolution.
• Taking ownership of OT and telemetry ticket queues, ensuring tickets are correctly assigned, prioritised and resolved within agreed timescales.
• Drive first-line resolution where possible and lead investigations into complex or long-standing technical issues.
• Manage the patching, maintenance, and upgrade of OT and telemetry systems to ensure platforms remain secure and fully supported.
• Identify and raise upgrade projects or schemes where significant system improvements or version changes are required.
• Support the planning, budgeting, resourcing and delivery of IT and OT capital projects.
• Ensure all OT projects and system changes follow corporate change management and governance processes.
• Monitor the telemetry and OT communication systems, proactively identifying faults, trends and potential service issues.
• Develop and maintain support plans, documentation and operational procedures for new systems and projects.
• Support activities, incident responses and fault resolutions are accurately documented and easily accessible to the wider team.
• Provide technical leadership, coaching and mentorship to Telemetry Support Analysts, Telemetry Field Engineers, ICA Technicians and other team members.
• Contribute to the operational and telemetry business plans, helping to shape the future direction of telemetry services and infrastructure.
• Work closely with stakeholders across the business to ensure telemetry and OT systems continue to meet operational needs and service requirements.

What skills & qualifications you will need:

• Experience supporting and maintaining telemetry services and critical operational systems.
• Strong knowledge of SCADA systems and their role within operational technology environments.
• The ability to read and interpret SQL scripts for troubleshooting, diagnostics and issue resolution.
• Demonstrable experience leading, driving and embedding technical and organisational change.
• A good understanding of Enterprise Architecture principles and frameworks.
• Knowledge of industry best practices and methodologies such as TOGAF and/or ITIL.
• Excellent problem-solving and analytical skills, with the ability to resolve complex technical issues.
• Strong stakeholder management and communication skills, with the ability to explain technical concepts to non-technical audiences.
• Experience mentoring and supporting colleagues, helping to develop technical capability across a wider team.
• A proactive, organised approach with the ability to manage multiple priorities and deliver results in a fast-paced environment.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea?

The closing date for this role is the 9th of October 2026.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No agencies please.