Senior Telecommunications Engineer

West Midlands Ambulance Service University NHS Foundation Trust; Brierley Hill; On-site; GBP 38,000 - 47,000; Full time

Job summary

A healthcare organization in Brierley Hill is seeking a Senior Telecommunications Engineer to support and manage critical telecommunications infrastructure. Responsibilities include ensuring security, managing vendor relationships, and improving service levels. Candidates should possess relevant OEM and industry-based qualifications, as well as significant experience in IT and telecommunications. A full clean driving license is required.

Qualifications

• 4 years working in an IT environment.
• Knowledge of Telecommunications systems.
• Full clean driving licence.

Responsibilities

• Design and implement security and recovery procedures.
• Ownership of upgrades and maintenance for voice and data applications.
• Investigate and improve service levels while minimizing costs.

Skills

Interpersonal skills

Communication of technical information

Report writing

Presentation skills

Education

OEM-based technical qualification

Industry-based technical qualification

Tools

Avaya Communication Manager

Microsoft Endpoint Manager

Job description

Overview

West Midlands Ambulance Service University NHS Foundation Trust is recruiting for a Senior Telecommunications Engineer at its Headquarters in Brierley Hill. The closing date is 20 October 2025.

Do you want the chance to work as part of an innovative NHS IT team supporting critical Telecommunications infrastructure?

Job responsibilities

Design and apply a comprehensive range of procedures for security, recovery, restart (including from disaster) and incident/problem control.

• Ownership of upgrades, patching, operation, control, maintenance and effective use of non-critical voice and data applications.
• Guarantee integrity and confidentiality of information delivered to and sent by users in line with Trust and NHS policy.
• Maintain security and performance targets for fixed and mobile telephony hardware and software; manage service quality.
• Communicate effectively with users and IT staff, especially during emergencies, quality control, service restrictions, maintenance, and major system amendments (upgrades to equipment and software).
• Investigate and improve service levels while minimising investment requirements; recommend new or revised policies or procedures and implement improvements within the scope of responsibility.
• Work independently or as part of a team on deployment and planning of service projects, considering budget restraints.
• Implement training documentation and deliver training to staff in IT, telephony and mobile equipment.
• Plan and implement transitions from normal system operation to revised arrangements when operational demands require alternatives (eg Gold Control).
• Supervise nominated resources to deliver objectives and ensure projects and tasks are delivered on time.
• Supplier management: assist in obtaining and evaluating offers from suppliers; monitor performance and incidents; propose and implement improvements; assist in negotiating contracts and SLAs; liaise with supplier technical personnel for problem resolution.
• Ensure supplier access to systems complies with security policy; control physical access to critical areas; maintain stock control.
• Monitoring and reporting: monitor facilities for data on utilisation and errors; use performance data to trigger timely actions to avoid degradation or failure; monitor security and ensure compliance with ITIL and NHS policies; monitor the Trusts IT Helpdesk against internal SLAs; use software to manage and support communications systems.
• Problem management: report service delivery problems, ensure awareness of problems and known errors, and facilitate timely resolution; respond to faults across Trust sites and with external customers under SLAs.
• Maintain security and integrity of all communication systems; uphold change control procedures; ensure backups are taken; participate in IT hardware and software audits; support project-oriented tasks; ensure problems reported on the IT Helpdesk are addressed.

Additional Information

Ensures compliance with relevant legislation including Data Protection, Software Misuse Act and Copyright Act; participates in IT department on-call rota; attends IT Departmental Meetings; manual handling of IT and Communications equipment; undertakes other duties as required.

Person Specification

Qualifications

• OEM-based technical qualification combined with 4 years working in an IT environment
• Industry-based technical qualification

Experience

• Knowledge of Avaya Communication Manager and associated services (AES, Breeze, AMS, SM, SBC)
• Knowledge of Avaya CMS
• Knowledge of Microsoft Endpoint Manager (Intune) or leading MDM solutions
• Specialist knowledge of Telecommunications systems with evidence-based experience
• Willing to undertake training to fulfil job requirements including external training
• Experience of working within an IT environment
• Experience of large telephony and mobile communication installations

Skills and Knowledge

• Good interpersonal skills and the ability to communicate complex technical information
• Good verbal and written communication including reports, presentations and system specifications
• Willing to participate in the Trust IT on-call rota
• Full clean driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure to be made to the DBS to check for any previous criminal convictions.

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Salary: £38,682 to £46,580 per year plus relevant unsocial hours as per section 2