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Senior Technology Support Engineer

University of Southampton Malaysia

Southampton

On-site

GBP 80,000 - 100,000

Full time

Yesterday
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Job summary

An established industry player is seeking a dynamic technology engineer to provide onsite IT support at a university branch campus. The ideal candidate will possess excellent technical and interpersonal skills, acting as the first point of contact for IT support issues in a fast-moving environment. This role involves collaboration with a UK-based Managed Service Provider and adherence to security and compliance standards. If you are passionate about technology support and have strong customer-facing abilities, this is an exciting opportunity to make a significant impact in a diverse educational setting.

Qualifications

  • Proven track record in delivering onsite support.
  • Excellent technical and interpersonal skills required.

Responsibilities

  • Provide onsite IT support at university branch campus.
  • Collaborate with Technology Support teams in the UK.

Skills

Technical Support
Interpersonal Skills
Customer Service

Job description

Job Purpose

University of Southampton Delhi is seeking an adaptable and dynamic technology engineer to provide onsite support at a university branch campus in New Delhi. The ideal candidate must possess excellent technical and interpersonal skills and act as the first point of contact for all IT support issues. This will be a fast-moving environment with a diverse range of stakeholder needs that need to be met.

The role will be an extension of our current Global Technology support provision, and the ideal candidate will be expected to work collaboratively with our UK based Managed Serviced Provider (MSP). Adhering to agreed service principles and maintaining security and compliance is also a crucial part of the role.

A proven track record in delivering onsite support including within the computing labs is key and the candidate will be expected to collaborate regularly with Technology Support teams at the UK university. If you are passionate about technology support and can demonstrate a high degree of customer facing skills, we invite you to apply for this exciting opportunity.

Further Details

  • Job Description and Person Specification
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