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Senior Technology Support Engineer
University of Southampton
Southampton
On-site
GBP 80,000 - 100,000
Full time
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Job summary
An established industry player is looking for a dynamic technology engineer to join their team at a branch campus. This exciting role involves providing onsite IT support, acting as the first point of contact for technical issues, and collaborating with teams to meet diverse stakeholder needs. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent technical and interpersonal skills. If you are passionate about technology support and eager to make a difference in a vibrant academic setting, this opportunity is perfect for you.
Qualifications
- Proven track record in delivering onsite technical support.
- Excellent interpersonal and customer-facing skills required.
Responsibilities
- Provide onsite IT support at the university branch campus.
- Collaborate with UK-based Managed Service Provider and technology teams.
Skills
Job description
Job Purpose
University of Southampton Delhi is seeking an adaptable and dynamic technology engineer to provide onsite support at a university branch campus in New Delhi. The ideal candidate must possess excellent technical and interpersonal skills and act as the first point of contact for all IT support issues. This will be a fast-moving environment with a diverse range of stakeholder needs that need to be met.
The role will be an extension of our current Global Technology support provision, and the ideal candidate will be expected to work collaboratively with our UK based Managed Serviced Provider (MSP). Adhering to agreed service principles and maintaining security and compliance is also a crucial part of the role.
A proven track record in delivering onsite support including within the computing labs is key and the candidate will be expected to collaborate regularly with Technology Support teams at the UK university. If you are passionate about technology support and can demonstrate a high degree of customer facing skills, we invite you to apply for this exciting opportunity.
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