Senior Technology Analyst (Elastic Stack)

Jersey Electricity Plc; Glasgow; Hybrid; GBP 48,000 - 60,000; Full time

Job summary

A leading energy company seeks a Senior Technology Analyst (Elastic Stack) in Glasgow to enhance IT system performance for operational support. The role involves designing observability frameworks, integrating monitoring tools, and proactive issue resolution to ensure high availability. Candidates should have deep expertise in Elastic and scripting languages, promoting an innovative approach to technology in a hybrid working environment.

Benefits

36 days annual leave

Holiday purchase options

Share Incentive Plan

Electric Vehicle Schemes

Cycle to Work scheme

Qualifications

• Deep working knowledge of Elastic and Observability Tools.
• Knowledge of Python, Bash, or PowerShell for automation.
• Experience with cloud-native applications.

Responsibilities

• Design and deploy strategies for monitoring system performance.
• Set up and manage logging and monitoring tools.
• Identify and resolve potential system issues proactively.

Skills

Elastic Stack

Data Analysis

Proactive Issue Resolution

Scripting Languages

Microservices Architecture

Education

ITIL V3/ V4 Foundation Certification

Tools

ServiceNow

Cloud Platforms

Job description

Senior Technology Analyst (Elastic Stack)

Location: Glasgow - hybrid working

Salary: Starting from £48,400(On Call Allowance)

Permanent, Full Time

Help us create a better future, quicker

Our Corporate function is responsible for providing support services for all other ScottishPower businesses. We know people are central to building a better future, quicker and we are seeking new talent to join our team.

The daily operation of IT Systems is critical for all ScottishPower business systems and services. This role requires a deep understanding of Elastic Stack (Elasticsearch, Logstash, Kibana, and Beats), BMC Product suite, and NetScout. The responsibilities include designing, implementing, and managing tools to ensure supporting infrastructure and networking to applications are proactively monitored.

What you'll be doing

Working with user communities and business stakeholders across our business, you'll establish and maintain positive working relationships with colleagues across UK & Global departments and suppliers. Working with monitoring tools to ensure supporting infrastructure, networking and applications are proactively monitored enabling any potential service impacting issues to be highlighted at the earliest opportunity with remedial actions identified and implemented with automation where possible for self-healing.

This ensures our Operational Support services remain high quality and are delivered in line with our standard methodologies and frameworks.

You'll play a crucial role in ensuring the health and performance of IT systems. Here are some of their key tasks:

Develop and Implement Observability Frameworks: Design and deploy strategies to monitor system performance and reliability

Integrate Monitoring Tools: Set up and manage logging, monitoring, and tracing tools to provide visibility into applications and infrastructure

Data Analysis: Analyze logs, metrics, and traces to identify trends, anomalies, and performance bottlenecks

Optimize System Performance: Continuously monitor and optimize system performance to ensure high availability and reliability

• Telemetry Data Management: Collect, process, and visualize telemetry data to gain insights into system behaviour

• Proactive Issue Resolution: Identify and address potential issues before they impact users

• Documentation and Reporting: Maintain detailed documentation and generate reports on system health and performance

What you'll bring

• Proficiency in Observability Tools with deep working knowledge of Elastic.

• Cloud Platforms: Experience with cloud-native applications and platforms.

• Scripting Languages: Knowledge of scripting languages like Python, Bash, or PowerShell for automation.

• Microservices Architecture: Understanding of microservices and containerization technologies like Docker and Kubernetes.

• Data Analysis: Ability to analyze logs, metrics, and traces to troubleshoot and optimize system performance.

• Experience of ITIL processes (ITIL V3/ V4 Foundation Certified as a minimum)

• Experience of ServiceNow

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

• 36 days annual leave

• Holiday purchase - perfect your work/life balance with extra annual leave

• Share Incentive Plan and Sharesave Scheme

• Payroll giving and charity matched funding

• Technology Vouchers - save more and spread the cost of your technology purposes

• Count us in - pledge to reduce carbon emissions and help fight climate change

• Electric Vehicle Schemes - to help you transition to green/clean driving

• Cycle to Work scheme and public transport season ticket loans

• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments

• Life Assurance (4x salary)

• Access to nudge' financial wellbeing support

• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers scottishpower.com .