Senior Technical Writer to create content for a ServiceNow chatbot implementation.

S.i. Systems; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading company is seeking a Senior Technical Writer to create and manage content for a ServiceNow chatbot implementation in London. The role involves developing user-friendly content, collaborating with the IT team, and utilizing ServiceNow solutions to enhance chatbot performance. Ideal candidates have extensive technical writing experience, particularly in chatbot development.

Qualifications

• 8+ years experience as a technical writer.
• 4+ years experience creating content for chatbots.
• Familiarity with ServiceNow and its chatbot functionalities.

Responsibilities

• Write and organize questions and answers for the chatbot.
• Develop and curate content for the ServiceNow chatbot.
• Collaborate with IT team for chatbot integration.

Skills

Technical Writing

Content Development

Chatbot Functionality

User Experience (UX)

Job description

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Senior Technical Writer to create content for a ServiceNow chatbot implementation., London

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Client:

S.i. Systems

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8804117a6bc7

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Our Public Sector Client is seeking a Senior Technical Writer to create content for a ServiceNow chatbot implementation.

The successful candidate will be developing content and integrating a ServiceNow chatbot/virtual agent, ensuring seamless functionality and user-friendly content.

Full time, % remote

Responsibilities include:

• Writing and organizing questions and answers for the chatbot
• Develop and curate content for the ServiceNow chatbot, including writing questions and corresponding answers.
• Create and manage a comprehensive chatbot database.
• Collaborate with the IT team to ensure smooth integration of the chatbot with various platforms (websites, Azure, MS Teams).
• Provide technical writing expertise to support the overall chatbot/virtual agent development process.
• Utilize knowledge of ServiceNow ITSM solutions to optimize chatbot performance.
• Ability to create clear, concise, and user-friendly content.
• experience developing swim lanes, process flow diagrams of workflow of various processes or tasks

Must Haves:

• 8+ Years experience as a technical writer
• 4+ Years experience creating content for chatbots .
• Familiarity with ServiceNow and its chatbot/virtual agent functionalities.

Nice to Haves:

• Experience with integration tools and methods for platforms like websites, Azure, and MS Teams.
• Understanding of chatbot functionality and user experience (UX) principles.
• Experience with change management and user training for new systems.