Senior Technical Writer

Celonis; London; On-site; GBP 40,000 - 80,000; Full time

Job description

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Team:

At each and every Celonis office, we get things done quickly by cultivating an open-minded culture with creative, collaborative, autonomous teams in which the best ideas win. As part of Product & Engineering you will have the opportunity to grow with a steep learning curve, being equipped with responsibility from day 1.

The Role:

Can you take complex ideas and communicate them in a simple, elegant way? Are you curious and want to learn something new every day? Are you passionate about creating and organizing technical information that facilitates users finding the information they need when they need it? Can you collaborate with diverse teams located globally? Are you a content innovator? Do you keep up with new content creation and presentation/delivery trends?

If this sounds like you, we are seeking a Staff Technical Writer who can work with our developers, users, and our open-source community to gather the technical information needed to create and maintain a wide variety of documentation.

The work you’ll do:

• Create, revise and publish world-class documentation.
• Build relationships with product and engineering teams and actively participate in Agile teams. Be the voice of the customer!
• Become a subject matter expert (SME) developing expertise in your product area(s).
• Collaborate with Product, Design, and Engineering on writing best practices and consistent use of taxonomy.
• Write, edit and review product UI components, in-app text strings and error messages. Suggest improvements and drive consistency.
• Partner with Celonis Academy, Customer Support and Community teams to create the best self-service experience for customers.
• Improve documentation through feedback analysis, support tickets and interviews.
• Take on additional improvement projects to improve overall documentation quality.

The qualifications you need:

• Self-starter who can take the initiative with minimal supervision. If you see areas for improvement, let’s fix it!
• Comfortable working independently to gather information from software developers and product management about new features, and create (helpful, interesting, well-organized, consistent, high-quality) content from scratch.
• Have prior experience documenting SaaS, client-server, on-premise, and cloud software applications.
• Know how to participate in agile feature team meetings and represent the interests of the tech pubs team. If you have a great idea to improve a product feature, share it!
• Enjoy learning and using new products, testing the documentation you write and becoming an expert user.
• 5+ years of technical writing or KCS experience in enterprise software.
• Possess excellent content planning, organization, and time management skills.
• Have the ability to act as an information designer, project manager, writer, editor, and publisher.
• Experience working in Agile development environments, documenting APIs, (REST, and SOAP) or other programming languages with the ability to understand and write sample code.
• Experience with Markdown, HTML, CSS, SQL, or other Web technologies is highly beneficial.
• Excellent (fluent) spoken and written English. Although all of our documentation will be written in English, other languages would be advantageous.

What Celonis Can Offer You:

• The unique opportunity to work with industry-leading process mining technology.
• Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more).
• Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more).
• Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more).
• A global and growing team of Celonauts from diverse backgrounds to learn from and work with.
• An open-minded culture with innovative, autonomous teams.
• Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more).
• A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.

About Us:

Celonis helps some of the world’s largest and most esteemed brands make processes work for people, companies and the planet. With over 5,000 enterprise customer deployments across nearly every industry, the Celonis Process Intelligence Platform uses process mining and AI to give you a living digital twin of your business operation. It’s system-agnostic and without bias, and empowers companies to reduce waste, create value and benefit people across the top, bottom, and green lines. Since 2011, the Celonis platform has enabled its customers to identify more than $18 billion in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

Data Privacy, Equal Opportunity, and Accessibility Information

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws.

Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Statements on Data Privacy, Equal Opportunity and Accessibility.

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