Senior Technical Support Specialist

Motorola Solutions; Uxbridge; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading technology company is seeking a Senior Technical Support Specialist in Uxbridge. This hybrid role focuses on resolving critical customer issues with video security products, ensuring a strong customer experience. The ideal candidate has 2-3 years of experience in video security and networking, along with excellent communication and problem-solving skills. Benefits include competitive salary, holiday bonuses, and career development opportunities.

Benefits

Competitive salary and bonuses

25 days holiday + bank holidays

Employee stock purchase plan

Life insurance

Career development opportunities

Wellbeing support

Qualifications

• Experience in contact centers and KCS methodology are assets.
• Familiarity with Onvif or other video streaming services is a plus.

Responsibilities

• Ensure critical customer issues are resolved quickly and accurately.
• Document software, hardware, and network information in a case management system.
• Provide exceptional customer experience while handling calls, emails, and chats.

Skills

Strong problem-solving skills

Excellent interpersonal communication

Ability to multitask

Critical thinking

Education

2-3 years of relevant experience in Video Security and Access Control

2-3 years of relevant experience in computer networks (CCNA, CCNP, MCSA)

Minimum 1 year experience with CRMs

Tools

IP networking skills

Job description

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Senior Technical Support Specialist, Uxbridge

Client: Motorola Solutions

Location: Uxbridge, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: ccdd0e448b1c

Job Views: 14

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description

This is a hybrid role, with the expectation to be present in the Uxbridge office on a regular basis.

Motorola Solutions Video Security & Access Control division is hiring a Technical Support Specialist for its industry leading, disruptive Cloud Video & Access Control platforms. Reporting to a Technical Support Team Lead, the Technical Support Specialist ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies.

What will you get to do

• Learn and maintain a strong understanding of MSI Video products, including Video Management System, Cameras, Servers, Networks, and Access Control Systems.
• Research, collaborate, and troubleshoot MSI products over the phone and digital mediums.
• Think outside of the box and come up with creative solutions.
• Lead with empathy, take complete ownership, and show urgency when resolving technical issues.
• Document software, hardware, and network information in a case management system.
• Provide an exceptional customer experience while handling calls, emails, chats, and escalations.
• Prioritize tasks including inbound calls, case management, live chats, and emails.
• Continuously learn new skills, technologies, and products, keeping up with MSI’s pace of innovation.

Basic Requirements

Education and experience

• 2-3 years of relevant experience in Video Security, Analytics, and Access Control.
• 2-3 years of relevant experience in computer networks; certifications like CCNA, CCNP, MCSA are assets.
• Minimum 1 year experience with CRMs.
• Experience in contact centers and KCS methodology are assets.

Essential skills

• Strong problem-solving, organizational, and analytical skills.
• Excellent interpersonal communication skills.
• Ability to multitask, prioritize, and manage customer expectations under pressure.
• Self-starter, independent worker, collaborative team player.
• Continuous learner with attention to detail.
• Critical thinking and troubleshooting skills, including log review and problem replication.

Technical proficiencies

• IP networking: routers, firewalls, wireless, RTP, TCP/IP, UDP, IGMP, Multicasting.
• Operating systems, software, hardware troubleshooting.
• Familiarity with Onvif or other video streaming services is a plus.

Responsibilities may also include

• Work on weekends (Sunday to Thursday or Tuesday to Saturday).
• Flexible working hours and shifts.

Benefits

• Competitive salary and bonuses.
• Holiday bonuses, 25 days holiday + bank holidays.
• Employee stock purchase plan.
• Life insurance, enhanced parental leave.
• Career development, learning opportunities.
• Wellbeing support, CSR initiatives, discounts.

#LI-DJ1

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions UK Limited

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

We promote a people-first, community-focused culture, encouraging authenticity and diversity. If you believe you’d be a great addition, even if you don’t meet all preferred skills, we’d love to hear from you.