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Senior Technical Support Engineer – Routing & Switching (Location - UK Remote)

Ciena Limited

Droitwich Spa

Remote

GBP 45,000 - 65,000

Full time

Yesterday
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Job summary

A leading technology company is seeking a Senior Technical Support Engineer to resolve complex network issues and collaborate with various teams to improve products. Candidates should have a degree in Computer Science, strong troubleshooting skills, and effective communication in English. This remote position is open to those with the right to work in the UK.

Qualifications

  • A degree in Computer Science or equivalent experience.
  • Proven experience in: Routing, Switching, SDN/NFV or 5G technologies.
  • Strong troubleshooting expertise in production network environments.
  • Effective communication skills in written and verbal English.

Responsibilities

  • Own the resolution of complex issues raised by customers.
  • Collaborate with R&D and engineering groups to troubleshoot network products.
  • Drive continuous product improvements with global teams.

Job description

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Senior Technical Support Engineer – Routing & Switching (Location - UK Remote), Droitwich

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Client:

Ciena Limited

Location:
Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d3a19c042f8f

Job Views:

11

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Applicants must have the right to work in the UK. Visa sponsorship is not available.

How You Will Contribute:

As a Senior Technical Support Engineer, you’ll work at the front line of network problem-solving, owning the resolution of complex issues raised by customers and filed teams. You’ll collaborate with R&D and engineering groups (Field Support, PLMS, Product Architects, etc.) to troubleshoot, test, and improve network products, ensuring reliable performance across:

  • Software-Defined Networking (SDN)
  • vRouters / vSwitches
  • Core and edge routers & switches
  • Container-based and microservices architectures

Your goal: to help customers resolve service-impacting issues quickly, while driving continuous product improvements with our global teams.

The Must Haves:

To succeed in this role, candidates must have:

  • A degree in Computer Science or equivalent experience.
  • Proven experience in: Routing, Switching, SDN/NFV or 5G technologies, Automated testing tools — Python preferred, Ethernet, MPLS, IP Routing (BGP, IS-IS, OSPF), RSVP-TE, NFV
  • Strong troubleshooting expertise in production network environments
  • Effective communication skills in written and verbal English.

Assets:

Preferred or additional qualifications that will set you apart:

  • Exposure to L3VPN, L2VPN, EVPN, Segment Routing, NFV architecture, Docker containers, Virtual Network Functions (VNF), Virtual Switches (OVS), Software function chaining, hypervisors, Test equipment like Ixia, Spirent, Hands-on work with Juniper/Cisco products

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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