Senior Technical Support Engineer - API & AI Infrastructure

Kong; Greater London; On-site; GBP 75,000 - 120,000; Full time

Job summary

Kong Inc. is seeking a Staff Technical Support Engineer to lead investigations and resolve complex customer issues in production environments where Kong powers critical infrastructure.

You will work with customers, teammates, Product, and Engineering on Kong Konnect, Kong Gateway, AI Gateway, and more, taking ownership of cases, mentoring peers, and driving improvements across tooling and documentation. The role requires strong REST/HTTP knowledge, Docker/Kubernetes experience, and 5+ years in

Qualifications

• Minimum 5+ years in a customer-facing technical role.
• Strong ability to lead technical conversations under pressure.
• Experience with Kong products is a plus.
• Excellent written and verbal communication.
• Familiarity with REST and HTTP architectures.

Responsibilities

• Lead investigations to resolve complex production issues.
• Collaborate with customers, Product, and Engineering to diagnose root causes.
• Own high-impact support cases and communicate clearly to stakeholders.
• Create knowledge articles to help customers troubleshoot.
• Weekend on-call duties.

Skills

RESTful APIs

Coding skills

Communication

Team collaboration

Tools

Docker

Kubernetes

Job description

Kong Inc. is seeking a Staff Technical Support Engineer to lead investigations and resolve complex customer issues in production environments where Kong powers critical infrastructure.

You will work with customers, teammates, Product, and Engineering on Kong Konnect, Kong Gateway, AI Gateway, and more, taking ownership of cases, mentoring peers, and driving improvements across tooling and documentation. The role requires strong REST/HTTP knowledge, Docker/Kubernetes experience, and 5+ years in