Senior Technical Support Engineer

Spectrum IT Recruitment; England; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A global tech leader seeks a Senior Technical Support Engineer to support end users effectively with their software solutions. The role requires expertise in Linux and Windows systems, SQL, and an understanding of cloud architecture. If you are passionate about solving technical challenges, we want to hear from you.

Qualifications

• Experience using terminal sessions (PuTTY, SSH).
• Ability to debug applications on Windows platforms.
• Strong querying skills in SQL with practical experience.

Responsibilities

• Provide expert guidance and support on software solutions.
• Troubleshoot application issues on Linux and Windows.
• Execute and debug SQL queries in live environments.

Skills

Linux commands

Windows debugging

SQL query execution

Cloud architecture understanding

Job description

Senior Technical Support Engineer - Linux, Windows, SQL, AWS

Hybrid 2 days per week in the Southampton Office
Full-time Permanent

Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.

We're looking for a Senior Technical Support Engineer to play a critical role with a high priority customer, providing expert guidance and support to their end users on the efficient and effective use of their software solution.

What We're Looking For

• Linux operating System:
• Experience using terminal sessions (e.g., PuTTY, native SSH).
• Good at executing Linux commands confidently for daily operational tasks and troubleshooting.
• Additional Linux skills, including scripting and system administration basics.

• Windows Operating System:
• Complete knowledge required to debug application issues hosted on Windows platforms.
• Ability to work with Windows logs, services, Event Viewer, IIS, and resource monitoring tools to isolate and resolve application-related issues.

• Database Skills:
• Strong understanding of query executions across databases.
• Hands-on working experience in executing and debugging SQL queries in live environments.
• Familiar with DML, DDL, DCL, TCL statements and their appropriate usage.
• Well-versed in database-related issue handling, including deadlocks, slow query troubleshooting, and monitoring.

• Cloud Understanding:
• Awareness of cloud architecture and structures (e.g., IaaS, PaaS, SaaS layers).
• Knowledge of entities involved in cloud environments, including VMs, storage, networking, IAM, and monitoring.
• Moderate troubleshooting skills for issues related to cloud infrastructure and applications.

If you're a problem-solver who thrives on digging deep into technical challenges and wants to join a team that's building something globally meaningful, we'd love to hear from you.

Hit apply to upload your CV

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.