Senior Technical Support Engineer

Avon and Somerset Police; England; On-site; GBP 35,000 - 50,000; Full time

Job summary

Avon and Somerset Police is seeking a Senior Technical Support Engineer to provide essential IT support crucial for modern policing. You will be part of a dedicated IT team, resolving technical issues while improving system resilience and service excellence across critical platforms. This role requires on-site work in the South West region with a strong emphasis on collaboration and continuous improvement.

Qualifications

• Proven experience in IT support with strong technical acumen.
• Exceptional communication and proactive problem-solving skills.
• Minimum of 5 years' experience in a professional IT environment.

Responsibilities

• Configure and support network infrastructure including VPNs and firewalls.
• Administer and maintain Windows Server platforms.
• Collaborate with third-party suppliers for technical solutions.

Skills

Patch management

System upgrades

Problem-solving

Communication

Organizational skills

Education

5+ years in professional IT environment

Understanding of Windows Server environments

Tools

Remote deployment tools

VMware

Backup solutions

Job description

Senior Technical Support Engineer - Empowering the technology that protects your community

Deliver essential IT support for modern policing, empowering the systems and infrastructure that frontline officers and staff rely on every day. As a Senior Technical Support Engineer within Avon and Somerset Police, you'll play a critical role in ensuring our technology operates efficiently, securely, and without interruption.

This is more than just a technical role - you'll work within a dedicated IT team, resolving complex technical issues, improving system resilience, and driving service excellence across a range of critical platforms.

Join us and use your expertise to help make our communities safer, smarter, and more secure.

The role:

• Configure and support network infrastructure: VPNs, routing, VLANs, firewalls, and SD-WAN solutions
• Administer and maintain Windows Server platforms
• Use remote deployment tools for application and device rollouts
• Install, maintain, and upgrade server hardware and VMware
• Produce and maintain clear documentation for systems, procedures, and configurations
• Design, implement, and support technical systems and solutions
• Install, configure, and optimise infrastructure and applications
• Collaborate with third-party suppliers and provide expert technical advice and guidance
• Assess and enhance existing processes to drive innovation and continuous improvement within the team
• Recommend and implement service enhancements using industry best practices to mitigate risk

Skills and Experience:

• Proven experience in patch management, system upgrades, and driving continuous service improvement initiatives
• Minimum of 5 years working in a professional IT environment
• Strong technical acumen with a deep understanding of computing technologies beyond typical end-user knowledge to deliver effective troubleshooting and system insights
• Exceptional communication and interpersonal skills, with a track record of working collaboratively across teams and building strong professional relationships
• A proactive and resourceful approach to problem-solving, with the ability to anticipate issues and implement effective solutions
• Highly organised, with a structured and methodical approach to managing workloads and competing priorities
• Strong understanding of Windows Server environments and core services
• Familiarity with remote deployment and endpoint management tools
• Good understanding of backup solutions and disaster recovery best practices

Additional Information:

This role requires 100% on-site work.

Occasional travel across the South West region is expected.

Application Process:

Along with your application form, please submit a current CV. If you're unable to upload your CV, email it to the provided address.

Applicants must have a 5-year checkable history in the UK, ideally residing in the UK for the last 5 years.

Shortlisted candidates will have an introductory conversation with the hiring manager before proceeding to a formal interview.

About us:

Diversity is a strength and individuality is an asset.

We value diverse life experiences and perspectives.

We aim to be the most inclusive police force in the country.

Learn more about our benefits and culture.

Please note: We may close this vacancy early if we receive a high volume of applications. Apply promptly to ensure consideration.

Application prerequisites (external applicants):

• National Insurance Number
• Identification (e.g., passport)
• Address proof
• Referee details
• Full employment history with dates and qualifications
• Details and photos of any visible tattoos

If driving is required, upload full driving licence details with photos.