Senior Technical Support Engineer

Spirent; Cowbridge; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading technology firm in Cowbridge is seeking a Support Engineer to provide technical customer support for RF and test equipment. This role requires a BA, BEng, or HND in Engineering, coupled with direct experience in customer support. You will work closely with a friendly team and may occasionally travel within Europe. A strong technical background is essential, along with excellent communication skills.

Qualifications

• Demonstrable related experience in a high technology organisation.
• Direct experience providing technical customer support.
• Ability to read, analyse, and interpret technical documents.

Responsibilities

• Provide technical customer support using RF and test equipment.
• Analyse and interpret technical manuals and standards.
• Write reports and present information effectively.

Skills

Technical customer support

Effective communication

Technical analysis

Problem-solving

Education

BA, BEng or HND in appropriate Engineering discipline

Tools

Power Meters

Spectrum analysers

Frequency counters

Oscilloscopes

Job description

Overview

As a Support Engineer at Spirent Positioning Technology, you will leverage your technical expertise as an integral part of our mission to deliver exceptional technical support to our international household name and industry leading clientele. Working closely with a friendly and close-knit team, you will report to the Support Services Manager for Positioning Technology products.

The role will be primarily working onsite at our Paignton office with occasional requirement to visit customer facilities, worldwide. You must have a willingness to travel within Europe and occasionally further afield, up to 20% of the time.

About Spirent Communications

Spirent is the leading global provider of automated test and assurance solutions for communications networks, cybersecurity, and positioning.

We provide innovative products, services, and managed solutions that address the test, assurance, and automation challenges of a new generation of technologies, including 5G, cloud, autonomous vehicles, and beyond. From testing in the lab to testing in the real world, Spirent helps companies deliver on their promise to their customers of a new generation of connected devices and technologies.

Why Spirent?... Because together we can shape tomorrow!

Spirent is its people. When you join the Spirent team, you will join forces and work alongside some of the industry’s most passionate subject matter experts. In an environment of innovation, you will find a place where you can grow, think, explore, create, and make change happen.

At Spirent, we believe that diversity and inclusion are essential to thriving in the ever-changing world of global technology. We embrace a culture where difference is valued and openness, mutual respect, collaboration, and fairness are considered fundamental. Spirent does not tolerate discrimination or offensive behavior of any kind. We are committed to creating workplaces that genuinely reflect the diversity of the world we serve and an environment where everyone feels empowered to bring their full, authentic self to work.

Your success is vital to our success, which is why we will support you to perform, grow, and contribute – with the confidence to be yourself. And to support your personal wellbeing, we hope you will love our dedication to creating the right work and life balance experience!

Join Spirent and together let’s shape tomorrow!

Responsibilities

Essential responsibilities include:

• Provide technical customer support with direct and recent experience using standard RF and other test equipment such as Power Meters, Spectrum analysers, Frequency counters, and Oscilloscopes.
• Read, analyse, and interpret technical manuals, RFCs, national and international standards, professional journals, technical procedures, or regulations.
• Write reports and business correspondence, effectively present information, and respond to questions from managers, clients, customers, and company employees.

Qualifications

Essential:

• BA, BEng or HND in appropriate Engineering discipline.
• Demonstrable related experience in a high technology organisation.
• Direct experience providing technical customer support.
• Direct and recent experience using standard RF and other test equipment such as:
  • Power Meters
  • Spectrum analysers
  • Frequency counters
  • Oscilloscopes
• Ability to read, analyse, and interpret technical manuals, RFCs, national and international standards, general business periodicals, professional journals, technical procedures, or regulations.
• Ability to write reports and business correspondence, effectively present information and respond to questions from managers, clients, customers, and the employees of the company.

Desirable:

• Experience with the Linux OS.
• Appreciation of satellite navigation concepts (training will be provided, and ongoing training as the candidate develops in the role).
• Experience with tools such as Salesforce and Jira.