Senior Technical Support Engineer

Method Resourcing; City Of London; Hybrid; GBP 50,000; Full time

Job summary

A data consultancy in London is seeking a Senior Technical Support Engineer to manage technical issues and ensure high-performing cloud services. The ideal candidate will have strong AWS experience, problem-solving skills, and the ability to communicate effectively with both technical and non-technical teams. This hybrid role offers a competitive salary of £50,000 plus benefits.

Qualifications

• Hands-on experience with core AWS services.
• Track record of handling support tickets in technical environments.
• Strong problem-solving and communication skills.

Responsibilities

• Act as the primary escalation point for technical issues.
• Own resolution of incidents and tickets.
• Monitor and troubleshoot systems to ensure stability.

Skills

AWS services (S3, EC2, Lambda, IAM, CloudWatch)

Incident management

Infrastructure-as-Code (Terraform)

Problem-solving skills

Effective communication

Tools

Terraform

Python

Job description

Senior Technical Support Engineer

London (Hybrid)

£50,000 + Benefits

Are you the person everyone turns to when systems go down? Do you thrive on solving complex technical challenges and keeping critical platforms running smoothly? If so, we'd love to hear from you.

Method resourcing are excited to be partnered with a specialist data consultancy with an impressive client portfolio - and they are looking for a Senior Technical Support Engineer to become the go-to problem solver for the cloud and data platforms.

What you\'ll do

• Act as the primary escalation point for technical issues in AWS-hosted environments
• Own the resolution of incidents and tickets, ensuring clear updates and quick turnarounds
• Monitor and troubleshoot systems to keep them stable, secure, and high performing
• Contribute to automation and infrastructure-as-code initiatives (Terraform, scripting in Python)
• Support the Data Engineering team with pipeline operations, maintenance, and optimisation
• Create documentation, onboarding guides, and repeatable support processes
• Lead incident and change management processes, including root cause analysis
• Bridge the gap between technical and non-technical stakeholders with clear, effective communication

Required Skills/Experience

• Hands-on experience with core AWS services such as S3, EC2, Lambda, IAM, and CloudWatch
• A track record of handling support tickets and incident management in fast-paced technical environments
• Familiarity with Infrastructure-as-Code tools (Terraform preferred) and a good understanding of automation principles
• Strong problem-solving skills, able to get to the root of issues quickly across cloud and data platforms
• Confident communicator who can collaborate effectively with engineers and explain technical matters clearly to non-technical colleagues

Bonus points if you have experience with:

• Data warehouse platforms like Snowflake
• Python or similar scripting for tooling and automation
• DevOps practices (CI/CD pipelines, monitoring, log management)
• SQL performance tuning and data modelling concepts

Please note: My client cannot offer sponsorship and can only accept candidates with the right to work in the UK.

Contact: Matt Jacob

AWS CI/CD IaC Terraform Python DevOps SQL Tech Support

RSG Plc is acting as an Employment Agency in relation to this vacancy.