Senior Technical Support Engineer

Forwardrole; Cheltenham; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading company in Cyber & Intelligence is seeking a Senior Technical Support Engineer in Cheltenham. You'll maintain and optimise secure, large-scale infrastructure, providing advanced support for critical systems. This role requires eDV level security clearance and offers first-class career opportunities in a hybrid working environment.

Benefits

Flexible working options

Career progression opportunities

Work on impactful systems

Qualifications

• Strong experience supporting live, mission-critical environments.
• Deep knowledge of Linux server administration.
• Hands-on with deployment technologies like Docker and Kubernetes.

Responsibilities

• Provide advanced technical support for complex, live systems.
• Monitor critical infrastructure to ensure optimal uptime.
• Troubleshoot issues across Linux servers and cloud environments.

Skills

Linux server administration

Troubleshooting

Log analysis

Analytical skills

Tools

Docker

Kubernetes

AWS S3

Apache NiFi

ELK stack

Job description

Senior Technical Support Engineer

Salary: £55000 - £65000 + Excellent Benefits

Location: Cheltenham, Gloucester – Hybrid

Clearance Required: You are required to hold an eDV level security clearance

Are you an experienced Support Engineer ready to step into a senior role within a high-impact, mission-critical environment?

We're working with a global leader in Cyber & Intelligence who are actively seeking a Senior Support Engineer to join their dynamic and fast-paced operations team. This is a unique opportunity to work on secure platforms used by high-profile government and defence clients, where your technical expertise will truly make a difference.

Role Overview

As a Senior Support Engineer, you'll play a pivotal role in maintaining and optimising secure, large-scale infrastructure. From proactive system monitoring to incident resolution and collaboration with engineering teams, you’ll ensure the seamless performance and security of essential systems.

Key Responsibilities

• Provide advanced technical support for complex, live systems
• Monitor critical infrastructure to ensure optimal uptime and reliability
• Troubleshoot issues across Linux servers, applications, and cloud environments
• Work closely with development teams to resolve incidents quickly and efficiently Identify and mitigate technical risks
• Maintain clear documentation of incidents and solutions
• Implement DevOps and SRE best practices to drive system performance

Skills / Knowledge

You will have exposure to one of more of the following.

• Strong experience supporting live, mission-critical environments
• Deep knowledge of Linux server administration
• Skilled in log analysis using tools like Splunk or ELK stack
• Hands-on with tools and platforms such as: Apache NiFi, MinIO, AWS S3
• Java & Python applications (deployment, patching, support)
• Containerisation and deployment technologies such as Docker, Podman, Kubernetes, OpenShift
• Excellent analytical, troubleshooting, and prioritisation skills

Security Clearance

You are required to hold an eDV level security clearance

Why Apply?

• Be part of a respected and innovative tech & security organisation
• Work on systems that genuinely make a difference
• Career progression opportunities across engineering and DevOps
• Flexible working options.