Senior Technical Success Manager

Sprinklr; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading enterprise software company is seeking a Technical Success Manager in London to drive adoption and deliver value for strategic customers. The role requires expertise in product adoption and strong relationships with cross-functional teams. Candidates should have a minimum of 6 years in digital media consulting and a Bachelor's degree. A strong understanding of omnichannel marketing strategy is essential for success in this role.

Benefits

Comprehensive health plans

Well-being programs

Qualifications

• Minimum 6 years in MarTech, AdTech, or digital media consulting.
• Deep experience in campaign setup and media planning.

Responsibilities

• Lead technical relationships across Sprinklr’s Core suite.
• Own the adoption lifecycle across multiple teams.
• Conduct workspace audits and usage diagnostics.

Skills

Strategic Product Advising

Data fluency

Executive-level presentation

Relationship-building

Problem-solving

Education

Bachelor’s degree in Marketing, Communications, Computer Science, or related field

Job description

Overview

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

As a Technical Success Manager (TSM) – Core you will be a trusted advisor responsible for driving adoption, value realization, and long-term success for Sprinklr's most strategic customers across the Marketing, Social, and Advertising product suite. Your role exists to bridge the gap between business objectives and platform capabilities using deep product expertise to help customers unlock the full value of Sprinklr’s Core solutions. This is a customer-facing, technically proficient role that empowers clients to scale, automate, and optimize their execution and ROI through Sprinklr — and ensuring Sprinklr becomes a foundational layer in the customer's stack.

What You'll Do

Responsibilities

• Strategic Product Advising: Lead the strategic technical relationship across Sprinklr’s Core suite: Social Publishing, Listening, Paid Ads, Marketing Analytics.
• Act as the primary advisor on platform architecture, user journeys, tagging schemas, and governance frameworks.
• Translate marketing KPIs (ROAS, brand health, sentiment shift, audience reach) into Sprinklr configurations and use cases.
• Adoption & Value Realization: Own the end-to-end adoption lifecycle across multiple teams (Digital, Social, Brand, Media, Analytics), ensuring frictionless onboarding and proactive value expansion.
• Foster relationships with cross-functional stakeholders to align platform adoption with customer-specific goals and KPIs.
• Conduct workspace audits, health score tracking, and usage diagnostics using internal CSP tools to drive recommendations and de-risk accounts.
• Build reusable playbooks to institutionalize best practices across campaign orchestration, paid amplification, and influencer management.
• Program Leadership: Coordinate cross-functional teams (Product, Solutions Consultants, Services) to address technical challenges, rollout new modules, or guide strategic expansion.
• Run business reviews tailored to executive audiences, combining KPIs, platform telemetry, and business outcomes into ROI narratives.
• Co-develop success plans with clear KPI alignment, growth targets, and product rollout timelines—adjusted to market and org evolution.
• Customer Empowerment: Deliver stakeholder-specific enablement—executive workshops, advanced user trainings, feature adoption campaigns—designed to improve usability and internal platform advocacy.
• Identify blockers to adoption and proactively create corrective action paths: integrations, UX simplification, org change support.
• Cultivate internal champions and promote a culture of self-service to strengthen long-term platform adoption.
• Product Influence: Serve as a feedback loop to Sprinklr Product and Engineering teams—surfacing structured insights based on real-world campaign needs, integrations, or analytics gaps.
• Advise customers on how to align their future marketing strategy with Sprinklr's roadmap capabilities and beta features (data management and intelligence, CRM platform and tools, business analytics and reporting, etc.).
• Growth & Commercial Support: Work closely with Sales and Solutions teams to uncover upsell/cross-sell opportunities: Ads module, Listening, new brand/geography activation, etc.
• Understand the client’s tech stack and vendor landscape to position Sprinklr as a consolidator and differentiator.

Required Qualifications

• Bachelor’s degree in Marketing, Communications, Computer Science, or related field.
• 6+ years in MarTech, AdTech, or digital media consulting, working with enterprise-grade solutions and cross-functional marketing teams.
• Deep experience in campaign setup, media planning, or brand marketing strategy at large organizations.
• Strong understanding of omnichannel marketing strategy (organic, paid, owned) and platform analytics.
• Ability to configure, audit, and optimize workspace and tagging structures in complex enterprise environments.
• Executive-level presentation and stakeholder management skills; experience facilitating roadmap sessions and quarterly reviews.
• Data fluency: ability to interpret telemetry, product usage, and marketing KPIs and convert into strategic actions.

What Sets You Apart

• Prior experience implementing or scaling Sprinklr or similar platforms (Adobe, Salesforce Marketing Cloud, Khoros).
• Deep familiarity with social ad platforms (Meta, Google, TikTok), social listening taxonomy, and crisis/PR workflows.
• Experience leading digital transformation projects or global rollouts across brands, geographies, or business units.
• PMP, Agile, or relevant certification; fluency in campaign lifecycle management tools.
• Strong business acumen and comfort advising CMOs, Digital Transformation leads, or Global Brand Managers.
• Exceptional relationship-building skills and a collaborative mindset; ability to navigate complex orgs and earn trust across levels.
• Customer-first thinking with a bias towards empathy.
• Proactive problem-solving and a proven ability to distill complex needs into clear, actionable strategies; balancing technical depth with business relevance.

Note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.

Why You'll Love Sprinklr:

We are committed to creating a culture where you feel like you belong and your contributions matter. For full-time employees, we provide comprehensive health plans, well-being programs, and financial protection through global and localized plans.

For more information on Sprinklr Benefits around the world, head to Sprinklr Benefits to browse our country-specific guides.

We focus on our mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr enables a brand’s digital transformation and empowers customer-facing teams to reach, engage, and listen to customers worldwide. Our clients include many of the world’s largest brands, and our employees work closely with them.

We invest in our people: Sprinklr supports personal and professional growth, including wellbeing initiatives and continuous learning opportunities.

EEO - Our philosophy: We strive to ensure every employee feels like they belong and are treated with respect, regardless of gender, race, ethnicity, age, or lifestyle preference. We value diversity and believe belonging drives innovation and success.

Sprinklr is proud to be an equal-opportunity workplace and an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. See Sprinklr’s EEO Policy and Equal Employment Opportunity is the Law.

We’re excited you’re interested in joining Sprinklr! Please follow up on the progress of your application and keep your contact information updated as appropriate.

Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know.