Senior Technical Solutions Support

IN2-AV Recruitment; England; Hybrid; GBP 25,000 - 40,000; Full time

Job summary

A UK-based technology supplier is searching for a Technical Solutions Advisor to provide expert support to AV integration professionals. This hands-on role includes troubleshooting, training, and technical documentation, offering a unique opportunity to work with leading brands in a collaborative environment. Competitive salary and hybrid working potential available.

Benefits

Competitive salary based on experience

Opportunity to work with leading technology brands

Friendly, collaborative team culture

Hybrid working potential

Exposure to product development and demos

Qualifications

• Experience in a technical support or solutions-focused role in AV or IT.
• Solid understanding of home automation, AV distribution, and networking.
• Experience delivering structured technical training sessions.

Responsibilities

• Act as the main point of contact for technical queries from installation partners.
• Troubleshoot system and configuration issues remotely.
• Deliver product training to integrators and support in-house learning initiatives.

Skills

Communication

Problem-solving

Technical support

Tools

CRM systems

ERP tools (e.g., SAP)

Job description

We re supporting a UK-based technology supplier in their search for a Technical Solutions Advisor. This position is a key part of a small, specialist team providing expert support to a national network of custom installers and AV integration professionals.

This is a varied and hands-on technical role, ideal for someone with experience in smart home technology, control systems, AV distribution, or IP networking. You ll provide remote and occasional on-site support, deliver training, assist with technical documentation, and contribute to product demos and events.

What You ll Be Doing:

• Act as a main point of contact for technical queries from installation partners and resellers
• Troubleshoot system and configuration issues remotely (including over screen share)
• Log and manage service calls using internal systems
• Organize and dispatch advanced replacements when needed, coordinating with suppliers and tracking returns
• Liaise with manufacturers and vendors for deeper technical resolution or warranty handling
• Deliver product training to integrators and support in-house learning initiatives
• Support the setup and upkeep of demo facilities and contribute to exhibition and event support
• Collaborate with marketing teams to provide technical input on written materials and campaigns
• Keep up-to-date records in CRM/ERP systems and manage documentation around returns and replacements
• Contribute to the wider team s goals with professionalism, initiative, and attention to detail

What We re Looking For:

• Previous experience in a technical support or solutions-focused role (ideally in AV, smart tech, or IT)
• Solid understanding of home automation, AV distribution, lighting control, or networking fundamentals
• Excellent communication skills, both with internal teams and external partners
• Comfortable using support tools like screen sharing and CRM systems
• Well-organized, solutions-oriented, and confident working independently
• Able to deliver structured technical training sessions (prior experience a bonus)
• Familiarity with ERP tools such as SAP is desirable but not essential

What s on Offer:

• Competitive salary based on experience
• Opportunity to work with leading technology brands in a fast-growing industry
• Friendly, collaborative team culture with room to grow
• Hybrid working potential depending on your location
• Exposure to product development, events, and hands-on demos

If you're a technically minded problem-solver who enjoys helping others get the best from their systems, this could be the perfect next step.