Senior Technical Solutions Engineer

United States Digital Space LLC; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation (incl. equity

Hybrid work model

Professional development

Medical/dental/vision coverage

Volunteer and community initiatives

Job summary

Braze seeks a Solutions Operations professional to own the systems that accelerate field performance across regions. You will build and maintain demo tooling, data pipelines, and reusable assets that scale with growth.

You will connect field feedback to prioritized builds, partnering with SolCon, Security, and POC teams to improve processes and decisioning. A regional, cross-EMEA perspective is essential.

Qualifications

• Experience in operations, GTM engineering, solutions engineering, or technical program management in B2B SaaS.
• Ability to build dashboards and defend numbers in BI tools.
• Understanding of sales cycles and presales motions.

Responsibilities

• Build and maintain shared systems used by the field: demo automation and asset repository.
• Translate field signals into a prioritized build backlog with metrics.
• Deliver actionable insights and recurring readouts for SolCon and regional sales leadership.
• Harmonize regional metrics and surface patterns not currently measured.
• Engage with SolCons, AEs, and regional leaders to map deal processes and supporting functions.
• Tackle high-leverage one-off requests and assess when bespoke builds are warranted.
• Champion adoption of the team's assets through posts, showcases, and reuse.

Skills

Operations management

Go-to-market engineering

Data fluency

Communication

Self-directed

Cross-functional collaboration

AI tooling

Tools

Salesforce

Looker

Snowflake

Python

JavaScript/Node

APIs & SDKs

AI tooling

Job description

At the company, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If the company sounds like a place where you can thrive, we can’t wait to meet you.

WHAT WE'RE LOOKING FOR

Solutions Operations is the internal capability layer behind the company's Solutions Consulting organization. We build the tooling, systems, and telemetry that let the field move faster — so that what works in one region reaches the others while the deal is still live, and no Solutions Consultant rebuilds something that already exists.

This role exists because the work has changed. Technical Solutions Engineering was built to produce demo assets on request — custom in-app messages, Liquid, web forms, browser scripts. AI-assisted development has compressed most of that, and the field now builds a good deal of it themselves. The opportunity is no longer producing artifacts on request; it's owning the systems that make the whole organization faster, better informed, and ultimately more effective. This is an operations role with real technical depth: instead of building demo tooling, you'll build business systems, and you'll use data from across the global SolCon org to decide what's worth building at all.

You’ll be based in EMEA deliberately. A core part of this role is having a point of view that spans regions — seeing how an AMER enterprise team operates versus an EMEA one, understanding why one pocket of the org wins and another doesn’t, and turning that into something reusable rather than leaving it buried in a single deal or function.

WHO YOU ARE

• Experience in an operations, go-to-market engineering, solutions engineering, or technical program management role in B2B SaaS, you've owned a system or a program, not just a queue of tickets

• Technical enough to build: comfortable with scripting and light application development (Python, JavaScript/Node, APIs, SDKs), and fluent with AI development tooling (Claude, Cursor, agent frameworks, MCP). A CS degree is not required

• Data-fluent: comfortable in Salesforce, Looker (or similar BI tooling) and a warehouse (Snowflake or similar), able to build your own dashboards and defend the numbers in them

• You understand how go-to-market teams actually operate — sales cycles, presales motions, and what makes a technical evaluation succeed or stall

• Able to build against a set of requirements, and equally able to write the requirements yourself when nobody hands them to you

• Self-directed. Nobody is going to call you into this work; you'll identify where the leverage is and go there

• A strong communicator who can hold a room with regional leadership and a working session with engineers

• Curious about martech, AI tooling, and where technical evaluation is heading as the demo motion gives way to POCs and agent-driven connectivity

WHAT YOU'LL DO

• Build and maintain the shared systems the field deploys into: demo automation, agent and MCP skill packages, workflow plugins, and the discoverable asset repository — built once, centrally, and reused

• Turn field signal into a build backlog: define what we need to know from the SolCon org, instrument how it's collected, and translate it into prioritized work with a named metric attached

• Produce insight, not reporting, what happened, why it happened, and what changed as a result. Own a recurring readout to SolCon and sales leadership across regions

• Reconcile what different regional teams already measure, and surface the patterns they aren't looking at, without dictating their metrics

• Go find friction qualitatively: talk to SolCons, AEs, and regional leaders about how deals & their own processes actually run, and map how each specialist function supports the deal cycle

• Take on high-leverage one-off requests where a bespoke build is genuinely the right call — and be the person who can tell the difference

• Drive adoption of what the team builds: visible project posts, sprint showcases, and making reusable assets hard to ignore at the moment someone needs them

• Partner with Field Architecture, POC Program Delivery, Security & Privacy, Tech Partnerships, and RFP Management as the connective layer between them

WHAT WE OFFER

*the company benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment.*

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. the company offers benefits such as:

• Competitive compensation that may include equity

• Retirement and Employee Stock Purchase Plans

• Flexible paid time off

• Comprehensive benefit plans covering medical, dental, vision, life, and disability

• Family services that include fertility benefits and equal paid parental leave

• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

• A curated in-office employee experience, designed to foster community, team connections, and innovation

• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching

• Employee Resource Groups that provide supportive communities within the company

• Collaborative, transparent, and fun culture recognized as a Great Place to Work

ABOUT the company

the company is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ the company helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the the company Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, the company enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

the company was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work, among other accolades. the company is also proudly certified as a Great Place to Work in the U.S.,