Senior Technical Services Manager

Phoenix Resourcing Services; Greater London; On-site; GBP 72,000 - 88,000; Full time

Benefits offered by this job

Pension

Performance bonus

Job summary

Phoenix Resourcing Services is recruiting a Senior Technical Services Manager for a UK office portfolio, based from Central London HQ with some travel. You will lead a multi-site Hard FM operation, directing a technical team across electrical, mechanical, life safety, and BMS systems, ensuring compliance and high service standards.

The role requires delivering proactive maintenance, KPI reporting, supplier governance, and asset lifecycle planning while aligning with client contracts and safety

Qualifications

• Degree or equivalent in Engineering or technical discipline.
• Extensive multi-disciplinary engineering knowledge (electrical, mechanical, HVAC, life safety systems, BMS, fabric).
• Strong knowledge of statutory compliance frameworks and regulatory requirements.
• IOSH/NEBOSH qualification or equivalent health & safety accreditation.

Responsibilities

• Lead multi-site Hard FM delivery through a layered management structure.
• Ensure zero statutory compliance breaches.
• Manage complex and critical infrastructure engineering resilience.
• Deliver reporting dashboards across safety, uptime, SLAs and compliance.
• Oversee PPMs, reactive works and contractor governance.
• Develop asset management strategy with lifecycle planning.

Skills

Leadership

Multi-site management

Compliance governance

Engineering resilience

Reporting dashboards

Education

Engineering degree or equivalent

IOSH/NEBOSH qualification

Job description

Job reference: 000000000103088

Date posted: 15/10/2026

Senior Technical Services Manager
M&E Services
London HQ & Satellites
Blue Chip Client
£80,000 + Performance Bonus
Pension
Etc

Our client are a global M&E and FM organisation, with a wealth of clients across a range of sectors including healthcare, corporate services, critical engineering among others and offer engineering / Total Facilities Management services across this customer base. They currently seek a Senior Technical Services Manager to take responsibility for a single client’s portfolio of UK office space, based from Central London HQ and with some travel involved and encompassing complex and critical infrastructure. The estate includes diverse M&E systems, life safety infrastructure and operationally critical assets requiring high levels of compliance assurance and engineering resilience.

Key challenges include:

• Leading multi-site Hard FM delivery through a layered management structure.
• Maintaining zero statutory compliance breaches.
• Managing engineering risk across critical infrastructure.
• Balancing cost efficiency with technical integrity and compliance.
• Leading engineering resilience and business continuity planning.
• Delivering clear reporting dashboards across safety, uptime, SLAs and statutory compliance.
• Managing supply chain performance and contractual compliance.
• Aligning long-term asset management strategy with operational delivery.

The role is responsible for the Management of all Technical Hard service obligations across the London Cluster portfolio. Providing skilled and quality technical leadership while mentoring the technical team across the Client portfolio within London Cluster, and providing technical support to the wider business, including other client accounts as required.
Lead, manage, develop and motivate a high-performing Technical and Hard Services team (s) (including Administration) to the highest standards, ensuring a five star service level. Implement and maintain business and process improvement improvements into all areas.

Ensure the Technical Services Team take responsibility for the planning and successful execution of PPMs/ KPI’s, Management of Reactive and Small Project works ensuring compliance with all statutory and contractual obligations while meeting all agreed SLA’s. Manage the administration team responsible for the PPM schedules, work orders, purchase ordering, invoicing and financial management of hard services for all London Cluster sites. Manage the delivery and continued improvement of all processes, systems and technical resources to deliver the services in a safe and effective way. Contractor management ensuring all PPM & reactive work is carried out on time, in budget and in line with SLAs, KPI’s. Management, control and continued improvement of the Technical Safe Systems of Work, processes & technical documentation. Manage company objectives by supporting and delivering against contract policies and compliance with legislative and contractual requirements. This will include meeting operational performance targets and objectives. Direct Management of Major supplier contracts (e.g. Fire systems), ensuring improved delivery of services by our Contractors/Partners, and acting as spokesperson on these contracts into Client. The application of established HR and H&S policies & procedures and the management of the team to ensure a safe and effective workplace.

Qualifications:

• Degree, HND or equivalent qualification in Engineering or Technical discipline.
• Extensive multi-disciplinary engineering knowledge (electrical, mechanical, HVAC, life safety systems, BMS, fabric).
• Strong knowledge of statutory compliance frameworks and regulatory requirements.
• IOSH/NEBOSH qualification or equivalent health & safety accreditation.

Experience:

• Leadership experience within Hard FM or Technical Services.
• Experience managing managers within multi-site operations.
• Proven track record of delivering zero compliance breaches.
• Experience managing supply chain and subcontractor governance.
• Experience leading engineering resilience and business continuity planning.
• Experience managing reporting frameworks and performance dashboards.
• Experience contributing to capital planning and lifecycle strategy.

This is an exciting chance to join a global organisation with an enviable list of customer accounts and in a senior role. With opportunity for internal progression and training / professional development, it will suit an ambitious and technically minded individual looking to take their career to the next level.
Daniel Oldfield