Senior Technical Services Lead - Engineering Operations

ISS Facility Services UK; Yeovil; On-site; GBP 65,000 - 90,000; Full time

Job summary

ISS Facility Services UK in Yeovil is seeking an experienced Technical Services Manager to lead the delivery of hard services and engineering operations on a large site. You will manage up to 40 engineers and 6 supervisors, ensuring safe, compliant and efficient maintenance aligned with SLAs.

The role requires a strong people leader with a technical background in facilities management or engineering services, with a track record of improving asset performance and customer satisfaction.

Qualifications

• Proven experience managing technical services within a building services, engineering, facilities management or hard services environment.
• Strong leadership experience with the ability to motivate, develop and manage large technical teams.
• Experience overseeing both planned and reactive maintenance programmes.
• Knowledge of engineering compliance, statutory maintenance requirements and industry best practice.
• Commercial awareness with experience managing budgets, contracts and financial performance.
• Experience managing subcontractors and supplier relationships.
• Excellent stakeholder management and customer-facing skills.
• Strong problem-solving, decision-making and change management capabilities.
• Technical background within mechanical, electrical, building services or facilities engineering disciplines.

Responsibilities

• Leading the delivery of all technical and engineering services across site.
• Managing planned preventative maintenance (PPM) and reactive maintenance programmes to ensure contractual SLAs and KPIs are achieved.
• Acting as the senior escalation point for technical and operational issues.
• Leading, developing and mentoring engineering and supervisory teams to drive performance and engagement.
• Managing subcontractors and specialist service providers to ensure safe, compliant and high-quality service delivery.
• Ensuring compliance with health, safety, statutory and regulatory requirements, including permits to work and safe systems of work.
• Working closely with asset management teams to maintain accurate asset information and support ISO 55001 asset management objectives.
• Building strong relationships with key stakeholders and customers to ensure service delivery aligns with business needs.

Skills

Leadership

Stakeholder management

Budget management

Problem-solving

Change management

People management

Education

Technical qualification

Engineering background

Job description

ISS Facility Services UK in Yeovil is seeking an experienced Technical Services Manager to lead the delivery of hard services and engineering operations on a large site. You will manage up to 40 engineers and 6 supervisors, ensuring safe, compliant and efficient maintenance aligned with SLAs.

The role requires a strong people leader with a technical background in facilities management or engineering services, with a track record of improving asset performance and customer satisfaction.