Senior Technical Program Manager ( Entitlement Experience)

Menaalliances; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Technical Program Manager to join their Entitlement Experience team in London. In this pivotal role, you will lead transformative initiatives that enhance the streaming platform's offerings, focusing on improving user experience and driving key technical projects. Your expertise in program management and collaboration with cross-functional teams will be crucial in executing complex projects and achieving engineering goals. This is an exciting opportunity to make a significant impact in a dynamic environment where innovation and customer satisfaction are at the forefront.

Qualifications

• Experience managing programs across cross-functional teams and coordinating release schedules.
• Experience in technical program management with software engineering teams.

Responsibilities

• Lead Critical Project Reviews for engineering and business goals.
• Facilitate roadmap reviews with engineering and product teams.

Skills

Program Management

Technical Program Management

Cross-functional Team Coordination

System Design

Roadmap Strategy

Job description

Senior Technical Program Manager (Entitlement Experience)

London, United Kingdom | Posted on 11/25/2024

The Senior Technical Program Manager (TPM) for the Entitlement Experience team will lead transformative initiatives to expand the streaming platform’s offer selection globally and improve customer sign-up and retention processes. You will drive key technical projects that impact engineering, product, and UX teams to deliver new capabilities and enhance the user experience.

What You Will Do:

You will lead program management for key engineering initiatives, working closely with stakeholders across engineering, product, and UX teams. You'll drive complex and ambiguous technical projects, ensuring alignment and timely delivery. Additionally, you will own key engineering goals for the Entitlement Experience, focusing on improving the user experience, accelerating feature launches, and enhancing availability and resiliency. You’ll collaborate with cross-functional teams to ensure smooth execution across the streaming platform.

The Entitlement Experience team manages the customer journey from purchase through to sign-up, checkout, and content access on the streaming platform.

Key Responsibilities

• Lead Critical Project Reviews (CPRs) for key engineering and business goals, involving engineering, product, UX, and business stakeholders.
• Facilitate roadmap reviews with engineering and product teams to ensure timely execution of initiatives.
• Author 2-pagers and 6-pagers to document and drive engineering transformation for the Entitlement Experience.
• Review, audit, and track progress on engineering goals and initiatives across teams.
• Lead availability and infrastructure improvement campaigns for Entitlement Experience services.
• Participate in roadmap planning for 12-month and 3-year plans, aligning teams on future priorities.

Requirements

BASIC QUALIFICATIONS:

• Experience managing programs across cross-functional teams, building processes and coordinating release schedules.
• Experience in technical program management working directly with software engineering teams.
• Experience building and evaluating system-level technical design.
• Experience developing and executing/delivering product and technical roadmaps.
• Experience owning/driving roadmap strategy and definition.
• Experience in system design.

PREFERRED QUALIFICATIONS:

• Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management.
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership.