Senior Technical Program Manager

American Express; Burgess Hill; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Senior Technical Project Manager, where you'll lead innovative projects in a digital-first environment. This role focuses on managing software development initiatives using Agile methodologies, overseeing change management, and collaborating with AI specialists. You'll have the opportunity to work with a modern technical stack and contribute to enhancing customer experiences for a renowned global brand. With a commitment to your personal and professional growth, this position offers a unique chance to make a significant impact while enjoying a supportive and inclusive workplace.

Benefits

Competitive salaries

Bonuses and incentives

Comprehensive health insurance

Flexible work arrangements

Career development opportunities

Paid parental leave

Access to wellness centers

Qualifications

• 15+ years managing software development projects in Agile and Waterfall.
• Experience with Scrum/Kanban boards and PI-planning.

Responsibilities

• Define project objectives and deliverables for Agile teams.
• Communicate regularly with stakeholders on project progress.

Skills

Agile methodologies

Project Management

Stakeholder Management

Risk Management

AI systems understanding

Data analytics

Prompt engineering

Education

SAFe certifications or equivalent

Tools

Jira

Rally

Job description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues committed to backing our customers, communities, and each other. Here, you'll learn and grow, creating a career journey that's unique and meaningful, supported by benefits, programs, and flexibility for your personal and professional development.

At American Express, your contributions, leadership, and impact are recognized. Every colleague has the opportunity to share in the company's success. Together, we aim to uphold our values and our promise to provide the world's best customer experience daily, with integrity and inclusivity, ensuring everyone feels seen, heard, and valued.

Join Team Amex and let's lead the way together.

We equip our front-line agents with advanced tools to deliver the exemplary service for which American Express is renowned, enhancing membership experiences for our Cardmembers.

Travel & Lifestyle Services (TLS) Opus is a Global Customer Relationship Management platform enabling our Travel Representatives to serve Centurion and Platinum Card Members.

How will you make an impact in this role?

We are seeking an experienced Senior Technical Project Manager to build on our history of innovation and delivery, as we expand our team and advance our digital-first TLS within the GEN AI space.

Our platforms utilize a modern, broad technical stack with microservices developed using Java, Python, and GEN AI capabilities. As a TPM, you will manage projects using Agile methodologies, oversee change management, conduct business analysis, manage stakeholders, and engage third parties to deliver high-quality features to our servicing teams.

Key Responsibilities:

1. Define and clarify project objectives, scope, and deliverables for Agile teams.
2. Develop detailed project plans, including timelines, milestones, resource allocation, velocity tracking, PI‑planning, backlog grooming, and other Agile ceremonies.
3. Communicate regularly with stakeholders, including business leaders, AI teams, and external vendors, on project progress and issues.
4. Lead and manage funding requirements, ensuring necessary resources and support.
5. Identify, assess, and manage risks and issues impacting the project.
6. Ensure project compliance with regulations and quality standards.
7. Collaborate with AI specialists, data scientists, and engineers for accurate AI model development and deployment.
8. Conduct post-project evaluations to assess success and identify improvements.
9. Continuously monitor project performance and impact on business objectives.

Minimum Qualifications

• Extensive experience (15+ years) managing software development projects in Agile (Scrum/Kanban/SAFe) and Waterfall methodologies.
• SAFe certifications or equivalent.
• Experience managing multiple teams via Scrum/Kanban boards (Jira, Rally), PI‑planning with SAFe.
• Understanding of AI systems, data analytics, Prompt‑engineering, Vector Databases, Knowledge graph, LangChain, Responsible AI practices.

We support our colleagues’ well-being with benefits and programs focusing on physical, financial, and mental health, including:

• Competitive salaries
• Bonuses and incentives
• Financial and retirement support
• Comprehensive health insurance, dental, vision, life, and disability benefits
• Flexible work arrangements: hybrid, onsite, or virtual
• Paid parental leave (location-dependent)
• Access to wellness centers and counseling services
• Career development and training opportunities

Offer of employment is contingent upon successful background verification, in accordance with applicable laws and regulations.