Senior Technical Lead (Dynamics 365)

UCL; City Of London; On-site; GBP 85,000 - 110,000; Full time

Benefits offered by this job

41 Days holiday

Cycle to work scheme

On-site gym

Enhanced maternity, paternity and adoption pay

Employee assistance programme

Discounted medical insurance

Staff Support Service

Job summary

A leading educational institution in the UK is seeking a Senior Technical Lead (Dynamics 365 CRM/CE) to guide the design and delivery of CRM solutions. You will work with cross-functional agile teams to develop enterprise-grade solutions that enhance customer experiences. The ideal candidate has significant experience with Dynamics 365 and Azure technologies and is skilled in leadership and stakeholder communication. This role offers a competitive benefits package, including 41 days of holiday and a pension scheme.

Qualifications

• Deep technical knowledge of Dynamics 365 architecture and solution design.
• Experience in DevOps and automated testing.
• Strong understanding of Azure and cloud technologies.

Responsibilities

• Provide leadership in design and delivery of CRM and Power Platform solutions.
• Collaborate with teams to deliver scalable solutions.
• Lead technical roadmap and ensure alignment with enterprise architecture.
• Ensure release automation, source control, testing and operational support.

Skills

Dynamics 365 architecture

Solution design

DevOps

Automated testing

Release management

Communication with stakeholders

Azure technologies

Leadership

Power Platform

Communication

Leadership

Mentoring

Operational support

Customer Service module

Power Platform components

Education

Degree in computer science or related discipline

Tools

GitHub

PAC CLI

Job description

Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions.

Our goal is to be the leading IT services group in the HE sector and we are growing our team's capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research.

About the role

We are looking for a Senior Technical Lead (Dynamics 365 CRM/CE) to provide expert leadership in the design and delivery of UCL's CRM and Power Platform solutions. This is a key technical role within our CRM Platform team, helping to shape the future of how UCL manages relationships and delivers exceptional experiences for our student, applicant and partner communities.

Working as part of a cross-functional agile team, you will take ownership of designing and implementing enterprise-grade solutions using Dynamics 365 CRM/CE and the Power Platform. You will collaborate with product owners, developers, analysts and stakeholders across the university to deliver high-quality, scalable solutions that meet UCL's business needs.

You will lead the technical roadmap for the platform, ensuring that developments align with UCL's enterprise architecture standards. You'll take responsibility for DevOps practices, including release automation, source control, testing and operational support. You'll also contribute to service improvements, ensuring the reliability, performance and data quality of our CRM systems.

About you

You will bring deep technical knowledge of Dynamics 365 architecture, solution design and development standards, with experience in DevOps, automated testing and release management using tools such as GitHub and PAC CLI. A strong understanding of Azure and cloud technologies will also be highly valued.

You'll be a confident communicator, able to translate complex technical concepts for non-technical audiences and build trusted relationships with stakeholders at all levels. Experience leading teams, mentoring others, and managing operational support will help you thrive in this role.

Experience of working with Dynamics 365 Customer Service and Marketing modules is essential, as is substantial experience working with Power Platform components. A degree in computer science or a related discipline-or equivalent professional experience-is expected.

You'll be motivated by technical excellence and collaboration, with a proactive, solution-focused mindset. Above all, you'll be passionate about delivering high-quality digital services that enhance the experience of UCL's students and staff.

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days' annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Relocation scheme for certain posts
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.

These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.