Senior Technical Claims Handler

Spotlightjobs; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking an experienced Technical Lead to enhance operational efficiency within a Credit Hire claims team in Manchester. The role involves decision-making, process review, and technical support to team members, ensuring high service standards and profitability. Candidates should have strong technical knowledge and proven experience in the credit hire industry, along with excellent leadership and communication skills.

Qualifications

• Expert within technical knowledge and understanding of liability and credit hire.
• Ability to work as a team member identifying common goals.
• Strong financial awareness and ability to improve profitability.

Responsibilities

• Drive operational improvement from a technical perspective.
• Ensure decision making process achieves outcomes within 24 hours.
• Implement and review processes to maintain service quality.
• Support team members with decision-making and training.

Skills

Self and time management

Technical knowledge of liability

Team collaboration

Customer focus

Financial awareness

Excellent communication skills

Coaching and motivational skills

Problem solving

IT and software skills

Experience in credit hire

Job description

Spotlightjobs are recruiting for an experienced Technical Lead to join a well-established Credit Hire claims team in Manchester.

The role

Technical Lead is an important role in succession planning for the long term benefit of the business. Improving technical competence, decision making and upskilling of our people is key in driving the business forward.

Reporting directly to the Operations Director, our main duties will be to have responsibility in driving operational improvement from a technical perspective from referral through to off hire.

Responsibilities

• Responsibility for the decision making process ensuring that an outcome is achieved within 24 hours
• Support FNOL Team in decisions to drive improvement in first time decision on offering of services
• Work with key stakeholders to implement, develop and continually review processes, ensuring they remain effective and efficient to provide the best possible service to our referrers, customers and supply chain
• Work with managers and MI to capture data, draft and distribute reports on defined key risk areas to include but not limited to Amber, Lengthy Hire and Liability
• Full responsibility for lengthy hire audit, feedback and driving change, inclusive of producing a detailed report and improvement action plan
• Actively reducing operation leakage and looking at ways which will drive improvement in the profitability of the business
• Support team members with liability investigations so that their decisions are accurate
• Provide technical assistance on technical matters within live hire
• Assist training on specific topics relevant to live hire teams as subject matter expert and produce, update and share consistency documents
• To keep up to date on relevant industry changes and ensure that relevant topics are briefed to the required individuals
• Take ownership of own learning and development to maximise delivery of service and improve technical competence
• A detailed knowledge and sharing of and commitment to the Company ethos, mission and vision and behaviors and ability to reflect these in the development and delivery of all services
• To achieve individual KPIs and SLAs
• Comply with all company rules and procedures especially those relating to health & safety, FCA Compliance and data protection with an obligation to remain informed and up to date on all such matters
• To undertake any other duties consistent with the role

Skills Required

• Strong self and time management ability and IT experience are necessary
• Expert within technical knowledge and understanding of liability and other credit hire related industry topics
• Ability to understand and learn technical points relating to the Company with the guidance of the Strategic Technical Claims Manager
• Ability to work as a team member identifying common goals and creating a collaborative environment
• A high customer and delivery focused individual, you will thrive on working in a target driven environment where performance improvements and innovation are constantly being pursued
• A well-developed sense of financial awareness, you are someone who can see the bigger picture and work closely with peers and line managers to ensure delivery against SLA's and targets
• Excellent communication skills, both verbal and written
• Ability to support, coach and motivate employees in a high pressurised environment
• Influencing and negotiation skills
• Problem solving skills with the ability to adopt a logical approach to resolving problems
• Good numeracy and literacy skills
• Strong IT and software skills
• Experience in working at a technical capacity with a credit hire organisation

For a confidential discussion please contact Allison Coe on

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