Senior Technical Business Analyst - Business Applications - Salesforce

TPXimpact Ltd; United Kingdom; À distance; GBP 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

30 days holiday + bank holidays

2 volunteer days for causes

Maternity/paternity - 6 months Matern.

Life assurance

Employer pension contribution of 5%

Health cash plan

Personal learning and development budg

Employee Assistance Programme

Green incentive programmes including E

Sharing in success bonus (Non contract

Health assessments

Résumé du poste

TPXimpact Ltd is seeking a Senior Technical Business Analyst to drive requirements, process mapping and solution delivery for enterprise platforms, including Salesforce. You will work with Business Platform Team to elicit needs, translate them into user stories and technical tasks, and guide UAT and release management.

The role emphasizes stakeholder engagement, backlog governance, and delivering end-to-end analysis across the SDLC within a fast-paced transformation environment.

Qualifications

• Senior BA with end-to-end SDLC delivery experience in enterprise environments.
• Proven ability to elicit, document, validate and manage requirements across stakeholders.
• Strong backlog management and prioritisation in complex portfolios.
• Experience leading UAT and defining testing strategies with formal sign-offs.
• Solid understanding of CRM platforms, especially Salesforce, and integration patterns.
• Excellent stakeholder management and communication with senior business leaders.

Responsabilités

• Capture business needs and map processes for stakeholders.
• Manage backlogs and prioritize across a portfolio of work.
• Apply Agile principles to define, refine and plan work items.
• Lead small-to-mid projects in an internal consultancy capacity.
• Own stakeholder relationships and ensure clear communications.
• Perform risk identification and mitigation planning.
• Document detailed functional and non-functional requirements.
• Collaborate with Business Platform Team to deliver solutions.
• Promote continuous improvement and agile tooling adoption.
• Mentor colleagues on agile and lean practices.

Connaissances

Senior analytics

Requirements engineering

Agile delivery

Business process engineering

UAT leadership

Stakeholder management

CRM experience (Salesforce)

Formation

Salesforce Certifications (BA/Admin)

IIBA CBAP

CSM

PMI-PBA

Outils

Jira

Confluence

Azure DevOps

Salesforce (Sales/Service/Experience Cloud)

Flow Builder

Lightning App Builder

Description du poste

About The Role

We are looking for a technically skilled and versatile Senior Technical Business Analyst to join our team. This role is crucial in making regular maintenance & improvements, implementing new solutions and longer-term strategic enhancements to our Business Platform. The ideal candidate will be an expert in business application analysis and development, having worked with a wide range of enterprise-grade software platforms, including Salesforce.

You will work within the Business Platform Team and be responsible for eliciting requirements from various stakeholders and translating them into process maps, specifications, user stories and technical development tasks. This will be a demanding role which will require prioritising the backlog of work against business goals. You will need to influence senior business domain experts with support from colleagues within the Business Platform Team.

You will work closely with Business Platform Administrators and Developers to help understand business problems and translate them into viable solutions for the business. You will assist in User Acceptance Testing and release management of those solutions to ensure they are successfully deployed into production.

Responsibilities

• Accurately capture business needs ensuring processes are mapped out clearly for wider stakeholders

• Manage various backlog of requirements and needs and help map dependencies and understand competing priorities across the portfolio of work

• Use industry standard business analysis principles and tools to define requirements and processes that align with project goals

• Lead small-to-medium-sized projects in an internal consultancy capacity and supporting larger and more complex projects

• Own and manage stakeholder relationships

• Carry out research, UAT and identifying risks and mitigations

• Document detailed requirements, functional and non-functional, that can be validated with the relevant stakeholders

• Work independently where required

• Be an active part of the Business Platform Team to assist the team's successful delivery

• Encourage and facilitate continuous improvement

• Coach and mentor colleagues and stakeholders to apply the most appropriate agile and lean tools & techniques

About You

Professional knowledge and experience

• Senior-level analytical practice: Extensive progressive experience as a Business Analyst, Systems Analyst, or Product Owner delivering complex, enterprise-scale initiatives across the end-to-end software development life cycle (SDLC)

• Requirements engineering: Extensive experience facilitating requirements discovery workshops, root-cause analyses, and gap assessments; proven ability to translate ambiguous business objectives into structured functional, non-functional, and transition requirements

• Agile delivery & governance: Advanced practical knowledge of Agile frameworks (Scrum, Kanban, SAFe), with a track record of driving backlog refinement, authoring testable user stories with robust acceptance criteria (Given-When-Then), and managing sprint priorities

• Business process engineering: Proven ability to lead business process re-engineering efforts, evaluating current-state (As-Is) operations and defining streamlined, automated future-state (To-Be) processes to improve operational efficiency

• Quality assurance & UAT leadership: End-to-end experience leading User Acceptance Testing (UAT), including defining testing strategies, authoring business test scenarios, triaging defect escalations, and securing formal sign-offs from key business stakeholders

• Stakeholder management & consensus building: Strong executive presence, with demonstrated success negotiating scope trade-offs, resolving competing priorities, and communicating technical concepts clearly to senior stakeholders

• CRM experience ( Preferred): Prior experience serving as a functional lead on enterprise-grade business platform transformation initiatives, ideally supporting sales, service, or customer operations workflows

Technical skills

• Systems architecture & integrations: Solid understanding of modern integration patterns, web services (REST/JSON), and middleware; hands‑on experience authoring technical interface specifications and source-to-target data mapping documents

• Process mapping & prototyping: Advanced proficiency using visual modeling tools (e.g., Lucidchart, Miro, Visio) applying BPMN 2.0 and UML notations; experienced in building low-fidelity wireframes and user interaction flows (e.g., Figma, Balsamiq).

• Agile project tooling: High proficiency in configuring and maintaining Jira and Confluence (or Azure DevOps) for requirements traceability, sprint dashboards, and team documentation repositories.

• Data analysis & modeling: Strong proficiency in validating data integrity, and conducting exploratory analysis; firm grasp of data structures, normalisation, and Entity Relationship Diagrams (ERDs).

• Salesforce platform configuration ( Preferred):

  • Practical knowledge of core Salesforce declarative capabilities (Sales Cloud, Service Cloud, or Experience Cloud), including Flow Builder, Lightning App Builder, custom objects, validation rules, and security/sharing models.

  • Familiarity with SOQL (Salesforce Object Query Language) and data utility tools (e.g., Salesforce Data Loader, Workbench, Salesforce Inspector) for data validation and schema inspection.

  • Ability to construct complex native Salesforce reports, dashboards, and custom report types.

  • Exposure to Salesforce Application Lifecycle Management (ALM) workflows and deployment tools (e.g., Gearset, Copado, or change sets).

• Certifications ( Preferred): Salesforce Certified Business Analyst, Salesforce Certified Administrator, IIBA CBAP, CSM, and/or PMI-PBA.

About Us

People-Powered Transformation

We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we’re creating sustainable solutions ready for an ever-evolving world.

At the heart of TPXimpact, we’re collaborative and empathetic. We’re a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That’s why we believe in people-powered transformation.

Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.

Benefits Include:

• 30 days holiday + bank holidays
• 2 volunteer days for causes that you are passionate about
• Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave
• Life assurance
• Employer pension contribution of 5%
• Health cash plan
• Personal learning and development budget
• Employee Assistance Programme
• Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
• Sharing in success bonus (Non contractual)
• Health assessments

About TPXimpact - Digital Transformation

We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities.

By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact.

We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio-economic backgrounds.

Don’t meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process.