Lead Business Analyst

TPXimpact Ltd; United Kingdom; Remote; GBP 90,000 - 120,000; Full time

Benefits offered by this job

30 days holiday + bank holidays

Life assurance

Health cash plan

Personal learning and development

Job summary

TPXimpact Ltd is seeking a Lead Business Analyst to steer strategic analysis and multi-stream programs within the Delivery Team. You’ll partner with Product and Delivery Managers to shape high-priority engagements, ensuring evidence-based, user-centric solutions aligned with the company strategy.

The role includes mentoring junior staff, refining internal methodologies, and supporting recruitment. You will also support Growth and Sales with bids, scoping, and identifying opportunities across

Qualifications

• Experience in investigating complex problems and synthesising information from multiple sources.
• Ability to build rapport with stakeholders and present findings clearly to diverse audiences.
• Comfort working in ambiguous environments and pivoting approaches as needed.
• Capable of connecting daily activities to broader goals and measuring impact.
• Collaborates effectively across disciplines and translates between technical and non-technical audiences.
• Knowledge of user-centred discovery and applying AI insights where beneficial.
• Demonstrable interest in applying AI tools to digital transformation.

Responsibilities

• Lead and facilitate the BA Community of Practice (CoP) across TPXimpact.
• Build internal and external awareness of BA capabilities through workshops and presentations.
• Direct line management for up to two BAs, guiding career paths and performance.
• Provide QA for Associate BAs when needed to ensure high-quality delivery.
• Coordinate with TPX managers to align expectations across BA levels.
• Offer mentorship and coaching on BA tools and consultancy delivery.
• Support performance improvement processes using client and internal feedback.
• Contribute to evolving TPXimpact skills framework for progression.
• Lead BA workstreams for small-to-medium engagements and support large-scale programs.
• Manage BA capacity and demand to deploy the right talent on projects.
• Lead recruitment campaigns for TPX BA roles and promote opportunities.

Skills

Consultative problem-solving

Client-facing communication

Adaptive thinking

Outcome-focused mindset

Cross-functional collaboration

Analysis and user-centred discovery

Technology development

Job description

About The Role

Job Level: 10

As a Lead Business Analyst within the TPXimpact Delivery Team, you will operate at a strategic level to bridge the gap between complex business challenges and sustainable digital solutions. You will be a core leadership figure, working alongside Product and Delivery Managers to shape high-priority engagements, ensuring every intervention is evidence‑based, user‑centric, and strictly aligned with the overarching strategy.

This role requires full accountability for the investigative work and comprehensive analysis strategy necessary for complex, multi‑stream programs. Beyond delivery, you will act as a strategic partner to the Growth and Sales teams, providing the technical support and analytical insight required for bids, scoping new opportunities, and identifying possibilities within existing accounts.

You will also serve as a key operational deputy to the Head of Practice, supporting essential tasks such as resourcing and workforce planning to ensure the right expertise is deployed across our portfolio. As a lead practitioner, you will champion the BA profession by mentoring junior staff, refining internal methodologies, and supporting recruitment efforts. While this role outlines your primary strategic and operational duties, it remains flexible to meet evolving company needs.

Responsibilities

• Practice Leadership: Drive the BA Community of Practice (CoP): Lead and facilitate CoP activities, fostering a culture of continuous learning, knowledge sharing, and professional excellence across the organisation.
• Community Engagement: Build internal and external awareness of our BA capabilities by leading workshops, delivering presentations, and staying at the forefront of industry trends through engagement of CoP’s and workshops across TPX.
• People Management & Professional Development: Direct Line Management: Act as a dedicated line manager for up to two Business Analysts, overseeing their career trajectory, well‑being, and performance.
• On occasion, provide Quality Assurance for Associate (contract) BA’s throughout TPX, ensuring that temporary BA resource to clients represent the best skill set that TPX can deliver.
• Liaise with Line Managers across TPX to ensure that the expectations of all Levels of BA’s are being managed appropriately.
• Mentorship & Coaching: Provide: ad‑hoc technical guidance and structured coaching on BA tools, techniques, and the unique challenges of consultancy‑based delivery.
• Performance Excellence: Lead and support formal Performance Improvement Plans (PIPs) where necessary, utilising client and internal feedback to coach individuals toward meeting high‑performance standards.
• Career Frameworks: Contribute to evolving the TPXimpact skills framework, ensuring our BAs have clear pathways for progression.
• Strategic Delivery: End‑to‑End Delivery: Lead the BA workstreams for small‑to‑medium engagements (Discoveries, Alphas, and Betas) with high autonomy, while providing expert support on large‑scale, complex digital transformations.
• Resource Optimisation: Actively manage BA capacity and demand. You will maintain a deep understanding of the BA resource pool’s skill sets to ensure the right talent is deployed to the right projects.
• Lead management of Business Analyst recruitment campaigns through screening, interviewing and encouraging word of mouth awareness of TPX BA opportunities.
• Commercial & Bid Support: Growth & Proposals: Partner with the growth team to support bid‑writing and proposal development, ensuring our BA methodology is a factor in winning new business.
• Continuously maintain and update skills and knowledge to stay current within your relevant field of expertise

Dimensions

• Headcount: Part of the BA Leadership Team, working closely with the Head of Product and Business Analysis to lead, support and grow a BA team of 30 people (and growing).
• Resource complexity and nature of work team: Practice leadership role within multidisciplinary teams, including contractors, to ensure high performance.
• Problem‑solving responsibility, and complexity: Investigate the most complex BA problems, analyse options, and provide recommendations for solutions. Engage in business analysis to define user‑centred discovery and improvements through adaptive innovation.
• Change management requirements: Encourage and facilitate continuous improvement of TPXimpact projects. Implement adaptive innovation and optimise services.
• Internal / External interactions: Create and engage stakeholder relationships, work with stakeholders to identify objectives, and be influential in your communication to manage stakeholder relationships effectively.

About You

Professional knowledge and experience

We’re looking for someone who thinks like a consultant, curious, questioning, and focused on adding value to clients. You will learn by doing, being comfortable with ambiguity and keen to experiment and iterate. As a champion of the user perspective, you’ll naturally advocate for people who will be affected by changes. You can build relationships and guide stakeholders toward better outcomes with an excitement about using digital transformation to create meaningful public sector change. You’ll recognise that the best solutions come from inclusive collaboration.

Essential

• Consultative problem‑solving: Experience in investigating complex problems, asking the right questions, and synthesising information from multiple sources.
• Client‑facing communication: Ability to build rapport with stakeholders, facilitate conversations, and present findings clearly to diverse audiences.
• Adaptive thinking: Demonstrated ability to work in ambiguous situations and pivot approaches based on new and emerging information.
• Outcome‑focused mindset: Experience connecting day‑to‑day activities to broader goals and measuring success through impact rather than outputs.
• Cross‑functional collaboration: Working effectively across disciplines and translating between technical and non‑technical audiences.
• Analysis and user‑centred discovery: Understand business analysis principles and tools to analyse and document requirements, processes, options, and recommendations that align with project goals, incorporating AI insights where beneficial.
• Technology development: A demonstrable interest in the use and application of AI tools.

Problem Finding & Analysis

• Act as a trusted advisor to clients, investigating complex challenges and translating ambiguous problems into clear, actionable insights.
• Apply consultancy thinking to challenge assumptions and reframe problems, demonstrating a mindset of adaptive innovation and strategic pragmatism.
• Guide clients through discovery processes, helping them articulate needs they may not have fully understood themselves.
• Look ahead to identify potential risks and opportunities, using your analytical skills to help the team navigate challenges proactively.

Communication & Collaboration

• Build strong, collaborative relationships with stakeholders, team members, and users, ensuring everyone feels heard and is aligned on the vision.
• Facilitate productive conversations and workshops, expertly navigating different viewpoints to build consensus and drive decisions forward.
• Act as a key communicator, tailoring your message to your audience and ensuring a shared understanding exists between technical and non‑technical team members.
• Work as an embedded and active partner within the delivery team, contributing to a positive culture and the successful delivery of projects, both large and small.

Delivery & Improvement

• Champion a culture of continuous improvement, encouraging the team to reflect, adapt, and refine its processes.
• Coach and mentor team members on agile and lean principles, helping everyone apply practical techniques for working more effectively.
• Ensure the quality of our output by contributing to the definition of test conditions and analysing results to confirm that solutions meet the defined goals.
• Be part of the practice leadership (including Delivery Managers and Product Managers) by providing clear insights and assistance to help achieve strategic goals.

PACT values

• Purpose - The beating heart of our organisation—the impact we make on people, places, and the planet. Purpose is our driving force and at the core of our organisation.
• Accountability - As we apply flexibility, pace and growth through our self‑organisation, we are accountable* to all of our stakeholders.
• Craft - Craft highlights our dedication to bringing precision, problem‑solving, and creativity to our work, both with our clients and internally.
• Togetherness - Togetherness is ‘how’ we work - it captures the energy, fun, and user‑centred approach that we embrace. It signifies the collaborative spirit we bring to our work, including people at every level and creating a sense of belonging to our teams

About Us

People‑Powered Transformation

We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human‑centred design, data, experience and technology, we’re creating sustainable solutions ready for an ever‑evolving world.

At the heart of TPXimpact, we’re collaborative and empathetic. We’re a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That’s why we believe in people‑powered transformation.

Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.

Benefits Include:

• 30 days holiday + bank holidays
• 2 volunteer days for causes that you are passionate about
• Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave
• Life assurance
• Employer pension contribution of 5%
• Health cash plan
• Personal learning and development budget
• Employee Assistance Programme
• Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
• Sharing in success bonus (Non contractual)
• Health assessments

About TPXimpact - Digital Transformation

We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities.

By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact.

We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio‑economic backgrounds.

Don’t meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process.