Senior Technical Application Service Specialist

Lloyds Bank plc; City of Edinburgh; Hybrid; GBP 65,000 - 73,000; Full time

Job summary

Lloyds Bank is seeking a Senior Technical Application Service Specialist to join their team in Edinburgh. This fast-paced role involves troubleshooting technical issues, collaborating across teams to restore services, and enhancing service quality. Required skills include programming language knowledge, ITSM practices, and strong problem-solving abilities, suited for an innovative and inclusive work environment.

Benefits

Generous pension contribution of up to 15%

Annual bonus award, subject to Group performance

Share schemes including free shares

Discounted shopping benefits

30 days' holiday, with bank holidays on top

Wellbeing initiatives and generous parental leave policies

Qualifications

• Experience with ITSM tools and incident management.
• Knowledge of Java, Python, Unix Shell scripting.
• Familiarity with Windows/Linux applications.

Responsibilities

• Diagnose and resolve hardware, software, and network issues.
• Document fixes and contribute to knowledge bases.
• Collaborate with technical teams to restore services.

Skills

Technical troubleshooting

Problem-solving

Technical proficiency

Documentation & Reporting

Tools

Service Now

Jira

GIT

Docker

Kubernetes

MS SQL

Oracle DB

Job description

Senior Technical Application Service Specialist page is loaded

Senior Technical Application Service Specialist

Apply locations Edinburgh time type Full time posted on Posted Yesterday time left to apply End Date: July 10, 2025 (11 days left to apply) job requisition id 137315

End Date

Wednesday 09 July 2025

Salary Range

£65,385 - £72,650

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

.

Job Description

JOB TITLE: Senior Technical Application Service Specialist

SALARY: £65,380 - £69,017

LOCATION(S): Edinburgh

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About this opportunity

We're looking to recruit a Senior Technical Application Service Specialist (TASS) to work within the Enterprise & Accounting Lab Service team in Edinburgh. As a TASS you will have a strong engineering background and play a key role in getting things back on track when systems fail. It’s a fast-paced setting where you will work closely with other technical teams to identify issues, follow recovery procedures and restore services quickly and efficiently. Clear communication, quick thinking and teamwork are essential as you minimize disruption and help the bank return to normal operations smoothly. This role highlights critical thinking, process improvement, and collaboration across functions to improve service quality overall.

About us

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What you'll need

• Technical troubleshooting – including collaborating with Infrastructure Teams to diagnose and resolve hardware, software and network issues.

• Knowledge of ITSM Tools – Experience with platforms like Service Now and Jira. Incident & Problem management - Familiarity with ITIL practices for managing incidents and recurring issues.

• Documentation & Reporting – The ability to document fixes, procedures and contribute to knowledge bases.

• Problem solving Abilities – Quickly identifying and implementing effective solutions, often under pressure.

• Technical Proficiency –Familiarity with Windows/ Linux applications

• Programming language: Knowledge of Java, Python, Unix Shell scripting.

• OS: Unix, Windows DataBase: MS SQL, Oracle DB

• DevOps and Code Management: GIT, ClearCase, Docker, Kubernetes.

• Tools: SQL Developer, UCD, MQ, Business Objects, SSRS (SQL Service Reporting Server).

• Monitoring Tools : TWS, Tivoli, Splunk and Dynatrace.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.