Senior Technical Application Service Specialist

Lloyds Banking Group; City of Edinburgh; Hybrid; GBP 63,000 - 72,000; Full time

Job summary

Lloyds Banking Group is seeking a Senior Service Specialist in Edinburgh to oversee complex service issues and lead training sessions. The role focuses on enhancing service quality through strategic thinking and cross-functional collaboration, making it perfect for candidates with a strong IT background and incident management experience.

Benefits

Generous pension contribution of up to 15%

Annual bonus award, based on performance

Share schemes including free shares

30 days' holiday plus bank holidays

A range of wellbeing initiatives and generous parental leave policies

Qualifications

• Demonstrable experience in IT Operations or Service Management.
• Solid understanding of ITIL processes.
• Experience in enterprise environments with 24/7 operations.

Responsibilities

• Manage Lab operations ensuring reliable business IT services.
• Coordinate incident and problem management.
• Drive continuous improvement across operational processes.

Skills

Management skills

Understanding of ITIL processes

Incident management

Problem management

Service quality improvement

Education

ITIL Foundation certification

Tools

Monitoring tools

Job description

End Date

Sunday 22 June 2025

Salary Range

£65,385 - £72,650

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

As a Senior Service Specialist, you will be the go-to expert for complex service issues and escalations. They lead training sessions, contribute to service strategy, and manage high-priority service issues. This role emphasises strategic thinking, process improvement, and cross-functional collaboration to elevate overall service quality.

Job Description

JOB TITLE: Senior Service Specialist

SALARY: £63,385 - £70,000

LOCATION(S): Edinburgh

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an above office location

About this opportunity

We're looking to recruit a Technical Application Service Specialist (TASS) to work within the Service & Run Lab in Edinburgh. You will manage Lab operations, ensuring reliable business IT services with a solid technical background.

The role involves coordinating incident and problem management, maintaining operational readiness, and acting as the point of contact for service critical issues. The TASS drives continuous improvement across operational processes and ensures service levels are consistently met or exceeded.

About us

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What you’ll need

• Management skills – Demonstrable experience in IT Operations or Service Management in a run/support environment.

• Solid understanding of ITIL processes, especially Incident, Problem and Change.

• Own and coordinate major incidents and ensure timely resolution, communication, and post-incident review activities.

• Ensure alignment with SLAs, performance indicators, and compliance requirements for the service. Work closely with applications, infrastructure and third-party support teams to maintain service stability.

• Coordinate problem management efforts to identify root causes and implement permanent fixes. Maintain and improve runbooks, support documentation and operational procedures.

• Participate in change advisory boards (CAB) to assess operational impact of changes. Lead daily standups and operational reviews ensuring team alignment and service transparency. Contribute by finding opportunities for automation or self-service.

And any experience of these would be really useful

• ITIL Foundation certification.

• Experience in enterprise environments with 24*7 operations.

• Familiarity with monitoring tools (e.g. Splunk, Dynatrace) Exposure to Agile, Devops or SRE principles.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.