Senior Technical Analyst (1st-2nd Line) - Law Firm

ZipRecruiter; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading company in the IT sector seeks an experienced IT Support professional. The role involves multitasking across desktop and network support with a focus on advanced troubleshooting. With a hybrid working structure, this opportunity is ideal for a generalist with law firm experience, enhancing team mentorship and project participation.

Qualifications

• 10+ years in IT Support with 1st-3rd line experience.
• Technical support for various firm technologies including O365, AD, Azure.
• Experience in a law firm is essential.

Responsibilities

• Provide support for desktop and network issues.
• Mentor and train team members in best practices.
• Participate in software roll-outs and documentation.

Skills

IT Support

Advanced Troubleshooting

Network Protocols

O365 Support

Active Directory

Azure

Windows Server

Intune

Mentorship

Tools

SCCM/Endpoint

iManage

Bighand

Intapp

Job description

Job Description

Job Responsibilities

• This position reports to the Regional IT Manager and provides support from 1st-3rd line. The role would suit a good all-round generalist, who can touch on desktop support, network/infrastructure and assist with projects.
• You will use advanced troubleshooting techniques in order to provide accurate, timely and creative resolutions to user and local office technology-related issues.
• Serve as the local team lead for the office and provides back-up support to the Regional IT Director and/or IT Manager.
• Mentors and trains other team members, actively sharing knowledge and best practices, as needed and assigned
• Actively participates in and occasionally leads (including testing and documentation) software pre-pilots, pilots and roll-outs
• Performs detailed problem analysis and documents issues and resolutions related to software or network situations and works with software and hardware engineers when the issue needs to be escalated

Skills Required

• 10 years+ in IT Support ranging from 1st-3rd Line experience, law firm experience is essential.
• Provide technical support for O365, AD, Azure, Win Server, Intune, iManage, Bighand, Intapp, SCCM/Endpoint, Mobile Devices & Network protocols.
• This would suit someone from a smaller law firm, who is a good all-rounder/generalist and has exposure to all firm technoloiges.

This role offers hybrid working - 1 day WFH.