Senior Technical Analyst

McDonald's Corporation; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global restaurant brand in London seeks a dedicated team member to enhance observability and AIOps capabilities. Responsibilities include implementing AI-driven automation, monitoring systems, and managing data pipelines. The ideal candidate must have expertise in programming and AIOps platforms, fostering collaboration across teams to ensure operational excellence. Join us and help revolutionize our IT operations.

Qualifications

• Familiarity with Moogsoft, BigPanda, or IBM Watson AIOps.
• Proficiency in Javascript, Python, Java, Bash.
• Experience with Docker, Kubernetes, AWS, Google Cloud, Terraform.
• Understanding of Machine Learning concepts and frameworks.
• Strong analytical skills for complex IT issues.

Responsibilities

• Implement AI-driven automation to improve IT operations efficiency.
• Use AIOps tools to monitor systems, detect anomalies, and predict issues.
• Develop and maintain ETL pipelines within Cribl for data collection and processing.
• Work with development, operations, and observability teams to integrate AI solutions into workflows.
• Employ AIOps for proactive incident detection and resolution.
• Continuously improve system performance using AI insights.

Skills

AIOps Platforms

Javascript

Python

Java

Bash

Docker

Kubernetes

AWS

Google Cloud

Terraform

Job description

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are leveraging our competitive advantages to strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital, and Drive Thru). McDonald’s will accelerate technology innovation so that over 65 million customers daily experience a fast, easy service, whether at our Drive Thrus, through McDelivery, dine-in, or takeaway.

McDonald’s Global Technology is committed to powering tomorrow’s feel-good moments. We are at the forefront of transformative technology, exploring innovative ways to serve millions and spread happiness, from AI and robotics to emerging tech, digitizing the Golden Arches. Our global scale allows us to reshape all areas of our business, industry, and communities. We face complex tech challenges daily, supported by our diverse and talented teams who thrive where feel-good meets fast-paced.

Learn more about our technology initiatives on the McDonald’s Global Technology Technical Blog.

Job Description

McDonald’s is on an exciting journey to revolutionize our observability and AIOps capabilities. Our mission is to turn data into actionable insights and drive operational excellence. We seek a dedicated team member to bridge our technology stakeholders and the observability and AIOps teams.

This role involves representing the voice of technology in developing processes and governance frameworks to establish our new function. Your expertise in IT operations and observability, along with excellent communication skills, will be vital in designing incident management, monitoring, and automation capabilities. You will ensure processes are aligned across teams, fostering collaboration and cohesion.

Responsibilities

• Automation: Implement AI-driven automation to improve IT operations efficiency.
• Monitoring and Maintenance: Use AIOps tools to monitor systems, detect anomalies, and predict issues.
• Data Pipeline Management: Develop and maintain ETL pipelines within Cribl for data collection and processing.
• Collaboration: Work with development, operations, and observability teams to integrate AI solutions into workflows.
• Incident Management: Employ AIOps for proactive incident detection and resolution.
• Performance Optimization: Continuously improve system performance using AI insights.

Qualifications

Technical Skills Required:

• AIOps Platforms: Familiarity with Moogsoft, BigPanda, or IBM Watson AIOps.
• Programming: Proficiency in Javascript, Python, Java, Bash.
• Cloud Native: Experience with Docker, Kubernetes, AWS, Google Cloud, Terraform.
• Machine Learning: Understanding of ML concepts and frameworks.
• Problem-Solving: Strong analytical skills for complex IT issues.

Additional Information

At McDonald’s, we are people from all walks of life...

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture where everyone can be their authentic self, helping us serve our customers better. We have a proud heritage of diversity and representation within our communities. The diversity of our people, customers, franchisees, and suppliers strengthens us.

We do not tolerate inequality, injustice, or discrimination of any kind. As a large employer, we actively contribute to our communities, helping develop skills and aspirations to support success, whether at McDonald’s or elsewhere.”