Senior Technical Account Manager (SIEM/Security Analytics)

Anomali; York and North Yorkshire; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Prescription drug coverage

Medical, dental, and vision insurance

Life insurance (2x annual salary)

Gym reimbursement

401(k) retirement plan with company匹配

Job summary

Anomali is seeking a Senior Technical Account Manager to join the US Customer Success team. You will own the end-to-end adoption lifecycle for enterprise customers—from onboarding to full production use—driving ROI and expansion opportunities.

You will pair deep technical fluency with executive presence to manage relationships with CISOs and Directors, and you will lead QBRs/EBRs to translate technical usage into business value.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field.
• 5+ years in technical customer success, solutions engineering, or similar role.
• Experience presenting to senior security leadership (Director/VP/CISO) and running QBRs/ERs.
• Proficiency with SIEM products (Splunk, QRadar, ArcSight, etc.) and security architectures.

Responsibilities

• Own the customer adoption lifecycle from onboarding to full production maturity.
• Lead QBRs/EBRs with executive stakeholders (analysts, directors, CISOs) translating usage into business value.
• Provide technical guidance to ensure successful usage and ROI for customers.
• Collaborate with Sales, Product, and Engineering to address customer needs and drive renewals.

Skills

SIEM expertise

Enterprise account experience

Cross-functional collaboration

Executive communication

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Gainsight

Salesforce

JIRA

Job description

• We are looking for a dedicated, ambitious, curious and self-driven Senior Technical Account Manager (TAM) to join the US Customer Success team
• The TAM is the most accountable individual for a customer’s adoption journey — end to end, from onboarding through full production use
• You will pair deep technical fluency with the executive presence to build lasting relationships with analysts, directors, and CISOs, and you’ll own the cadence of QBRs/EBRs that turn technical wins into renewed and expanded business
• As an advocate you will usher customers through the maturity journey, use your technical expertise to solve issues, and help our customers achieve their security operations and threat intelligence goals
• You will bring a combination of technical expertise and customer relationship skills to the table and be comfortable flexing in either direction as the situation requires
• By using your knowledge of CTI and SecOps, you’ll provide technical advice to ensure customers use the technology effectively
• You will have an intimate knowledge of your customer’s environment, have a robust knowledge of the Anomali Platform, and understand the opportunities and challenges our customers face
• You will monitor usage, create custom dashboards, make best practice recommendations, prove ROI and value, and build reference accounts
• The TAM is instrumental in providing feedback and insight to our internal technical teams for emerging needs, continuous improvement, and undiscovered opportunities
• O Serve as an Anomali Platform power user; help our customers achieve success with the technology
• O Own and drive the customer’s adoption lifecycle from onboarding through full production maturity, serving as the single accountable owner of that ourcome
• O Plan and lead QBRs/EBRs with analyst, director, and CISO level stakeholders, translating technical usage into business value and security outcomes
• Identify expansion and renewal risk signals from usage data and stakeholder relationships, surfacing them to CSM/AE partners
• Address customer’s technical requests; proactively identify and resolve issues
• Provide advice, guidance, and technical know-how to ensure successful usage and adoption
• Manage customer expectations while holding them accountable
• Be your customer’s advocate and internal champion
• Promote advocacy
• Track key account metrics; communicate progress to internal and external stakeholders
• Engage with the Onboarding Engineers to ensure a smooth transition
• Engage with Technical Support to ensure speedy resolution of customer issues
• Engage with Engineering to resolve customer reported issues
• Partner with Sales to ensure an exceptional customer experience
• Engage with Product Management to promote customer feature requests

Benefits

• Prescription drug coverage
• Quarterly events with your geographic team
• Medical, dental, and vision insurance
• Short-term and long-term disability
• Life insurance (2x annual salary)
• Accidental death & dismemberment (AD&D) coverage
• Gym reimbursement
• Access to mental health apps and Employee Assistance Programs (EAP)
• Wellness initiatives including walking challenges
• 401(k) retirement plan with company matching and pension
• Competitive compensation packages
• Equity grants for eligible employees
• Medical and dependent care Flexible Spending Accounts (FSA)
• Medical and dependent care Flexible Spending Accounts (FSA)
• Paid holidays observed according to local country calendars
• Unlimited flexible time off (FTO) for U.S. employees
• Country-specific time off policies for international team members
• Office lunch and refreshments provided at headquarters
• Education and training Program
• Buddy Program for new hires
• Lunch and learn sessions across teams and topics

Bachelor’s degree in Computer Science, Engineering, or a related field. Additional 3 years of relevant experience considered in lieu of degreeDemonstrated experience presenting to and building trust with senior security leadership (Director/VP/CISO level), including running QBRs/ERs that connect technical adoption to business outcomesCustomer-first attitude; a listener who is customer-oriented and attentive to their needsWorks well under pressure with a high tempo of operationsExceptional communication, presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiencesWilling to travel up to 25% of the timeExpertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc.) including implementation, configuration, integration and optimizationCritical thinker with problem-solving skills; enjoys solving technical and challenging issuesSignificant experience working in enterprise accounts, SecOps, and Threat IntelExperience in managing multiple stakeholders and projects as a lead and team player. Adept influencer at the senior executive levelExperience in using tools like Gainsight, SalesForce, and JIRAStrong grasp of general networking concepts and proficiency with various Operating Systems; proficiency with relevant log telemetry (network, Identity, etc.)Proven experience (5+ years) in a technical customer success, solutions engineering, sales engineering, or similar role, preferably in a SaaS or technology company with experience in cybersecurity technologies and architectures including coverage areas: SOAR, SIEM, Firewalls, EDR / XDR, Security Controls & Logs