Senior Technical Account Manager - EMEA

Logicgate; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

United States Digital Space LLC is seeking an EMEA Senior Technical Account Manager to lead technical advisory, architecture, and strategic partnership for enterprise accounts across the EMEA region. You will map client processes to Risk Cloud, drive adoption, and identify expansion opportunities in a highly consultative role.

You’ll work autonomously on your portfolio, mentor peers, and guide regulatory advisory with deep GRC domain expertise.

Qualifications

• 5+ years in technical account management, solutions consulting, or technical customer success.
• Experience presenting to C-suite risk executives (CISOs, CROs).
• Direct enterprise SaaS/GRC experience.
• Active use of modern generative AI tools to optimize workflows.
• Based in the UK with ability to travel for team events and customer meetings.

Responsibilities

• Serve as hands-on platform architect and primary technical contact for assigned accounts.
• Maintain portfolio health using MSPs and CRM; provide post-meeting recaps and next steps.
• Forecast renewal health and manage churn risk; escalate risks as needed.
• Educate on Risk Cloud AI capabilities and automation to reduce admin work.
• Help European customers navigate GDPR, NIS2, DORA, ISO 27001, SOC 2 with Risk Cloud.

Skills

Technical account management

Executive communication

GRC SaaS background

AI literacy

Hybrid work readiness

Travel flexibility

Multilingual fluency

GTM tech stack literacy

Tools

Salesforce

Planhat

Gong

Slack

Job description

About the company

the company is the leading AI GRC platform for the Enterprise, helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. Built to provide a centralized view of risk and compliance, with AI intelligence woven into the platform's core, the company delivers real-time insights and actionable data to help drive current business decisions, with the flexibility to scale alongside evolving business needs. Recognized as a Leader in the GRC Market, the company continues to further solidify its position as a best-in-class platform.

**The GRC Market**Governance, Risk, and Compliance (GRC) is a rapidly expanding sector, with a global market size projected to reach $104.5 billion by 2031. the company is at the forefront of this industry transformation, empowering enterprise professionals to navigate complex regulatory environments, manage critical uncertainty, and operate with integrity at scale.

At the company, we recognize that exceptional talent comes in all shapes and forms, and that there is no such thing as a 'perfect' candidate. The qualifications below represent the core competencies, skills, and experiences that align most closely with the day-to-day responsibilities of this role - if you don't check every single box and are excited about this work, we still highly encourage you to apply.

About the Role

As the EMEA Senior Technical Account Manager, you will serve as the primary technical advisor, platform architect, and strategic partner for the company’s enterprise accounts across the EMEA market. Operating in a highly consultative capacity, you will map client business processes to Risk Cloud®, drive adoption, identify expansion pathways, and insulate your book from churn risks. You work autonomously on your portfolio with the expertise to handle complex technical needs while acting as a trusted GRC advisor. As the most senior individual contributor in the EMEA TAM organization, you will serve as an informal mentor to the broader team on advanced platform architectures and regulatory advisory.

What You’ll Do

• Trusted Technical Advisory: Serve as the hands-on platform architect and primary technical contact for assigned accounts—building relationships with enterprise stakeholders, guiding GRC programme maturity, and independently configuring custom workflows and data architectures without internal escalation.

• Data-Driven Portfolio Tracking: Maintain a rigorous single source of truth for portfolio health using Mutual Success Plans (MSPs) and CRM tracking—delivering prompt post-meeting recaps, technical next steps, and milestone tracking to objectively diagnose programme gaps.

• Commercial Strategy & Risk Escalation: Forecast renewal health and churn risk 2–3 quarters in advance, executing proactive retention strategies while navigating delivery and platform risks with complete integrity and prompt internal escalation.

• AI Feature Optimisation: Educate, advise, and guide enterprise risk teams on leveraging Risk Cloud's built-in generative AI capabilities and automation engines to eliminate practitioner administrative overhead.

• EMEA Regulatory Leadership: Apply deep GRC domain expertise to help European enterprise customers navigate compliance frameworks (GDPR, NIS2, DORA, ISO 27001, SOC 2) through Risk Cloud platform capabilities.

• Cross-Functional Mentorship: Partner with EMEA Sales and Solutions Engineering on expansion opportunities while mentoring junior team members on technical problem-solving and GRC advisory best practices.

What You Bring*Required:***

• Professional Experience: 5+ years of experience in technical account management, solutions consulting, or technical customer success.

• Strategic & Executive Communication: Exceptional verbal and written communication command, with verified experience presenting technical platform solutions, roadmaps, and business impact directly to C-suite risk executives (e.g., CISOs, Chief Risk Officers).

• GRC Practitioner, SaaS Background: Direct prior experience working inside an enterprise SaaS, governance, risk, or compliance team.

• AI Literacy & Curiosity: Active personal utilization of modern generative AI tools and LLMs to optimize personal workflows, ingest technical documentation, and coach team members on AI-driven efficiency.

• Hybrid Work Readiness & Travel Flexibility: Based in and authorized to work in the UK. Demonstrated capability to communicate and collaborate seamlessly across distributed teams, with the flexibility to travel as needed for key team offsites, company events, and customer meetings.

*Nice to Have:*

• European Regulatory Frameworks: Practical familiarity or specialized expertise in European regulatory directives (GDPR, DORA, NIS2) driving EU/UK enterprise risk programs.

• Deep Platform & Technical Mastery: Advanced expertise configuring low-code/no-code SaaS platforms, with a track record of solving multi-layered data structure and workflow challenges independently.

• Multilingual Fluency: Professional fluency in a second European language (e.g., German, French).

• GTM Tech Stack Literacy: Practical experience using enterprise account management tooling systems (e.g., Salesforce, Planhat, Gong, Slack).

the company’s Hybrid Workplace

Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above.

Total Rewards

Our Total Rewards Package is designed to support you both at work and outside of it. In addition to offering competitive salary, variable compensation (bonus), equity and health and wellness benefits, we are proud to offer generous Paid Holiday, 9 Annual Bank Holidays, Summer Fridays, allowing you time to recharge and relax. We are focused on and invested in career development and learning opportunities including access to LinkedIn Learning, regular People Leader training, our internal Mentorship Program, and annual Continued Education Program.

Our Culture

At the company, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with.

We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees’ differences are celebrated and everyone is encouraged to bring authentic selves to work.

We encourage everyone to join one of our Employee Resource Groups (AAPI @ the company, Pride at the company, and Women in the company) to participate in and contribute to conversations that foster an inclusive culture.

the company also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes.

We are proud to have been recognized as a top workplace by Built In, Crain’s Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition.

Learn more about our culture here.

Excited about the company but not familiar with GRC?

• GRC stands for Governance, Risk, and Compliance

• GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law.

• The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.

**How We Work**At the company, we empower organizations to transform risk into a strategic advantage. As we continue to scale, we are looking for driven, high-performing individuals who are ready to take ownership, raise the bar, and do the best work of their careers.

Our culture is built on execution, collaboration, and a shared commitment to excellence. We believe the strongest, most innovative teams are forged by diverse perspectives. We are dedicated to fostering an inclusive environment where differences are celebrated and supported.

Global Total Rewards

We invest in our people with a comprehensive and competitive rewards package designed to support our team members across the US and the UK:

• Compensation & Equity: Competitive base salaries, variable compensation plans, and equity options.

• Health & Wellbeing: Comprehensive health, wellness, and lifestyle benefits tailored to your region.

• Time Away: Generous paid time off and annual company holidays so you can recharge and return at your best.

• Growth & Development: Continuous career advancement through structured mentorship, leadership training, and premium learning platforms.

*Recognized as a top workplace by Built In, Crain’s Chicago Business, and the Chicago Tribune.*

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