Senior Team Lead - Corporate Events & Client Programs

firstglobalmanagementservicesinc; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

FIRST is a leading global brand experience agency delivering Content, Creative, Digital Technology, Management & Delivery, and Data & Insights.

The Team Lead for London will partner with the Team Manager to guide a dedicated account, lead on strategic client insights, and manage multiple initiatives while mentoring 5-12 direct reports and maintaining strong client relationships. Occasional on-site travel may be required.

Qualifications

• 8-10+ years' event management experience, preferably in the financial services industry or a corporate environment.
• People management experience preferred.
• Advanced experience of events and conferences including but not limited to C-level executive events, cocktail receptions and meetings and conferences.
• Experience with venue sourcing including extensive knowledge in contracting, negotiation and commission collection may be required.
• Experience with event and registration technology, particularly Cvent and Dealogic / Conference Manager may be required.
• Experience with virtual platforms including but not limited to; Zoom, Webex and On24 may be required.
• Extensive experience in working with and managing senior clients.
• Strong leadership experience; both leading and motivating colleagues in a manner that enhances working relationships and encapsulates the company brand and values.
• Advanced project management skills with the ability to manage multiple pro

Responsibilities

• Collaborate with the Team Manager to understand the strategic approach to the client account, providing on-the-ground insight into the client business and opportunities, while offering input on key challenges and driving the business with a strong understanding of the larger organizational picture.
• Mentor and develop 5-12 direct reports, conducting performance development conversations and managing the process.
• Oversee the team's workload, ensuring a clear understanding of capacity and pressure points through regular 1:1 meetings. Field questions and offer advice to team members to assist with creative problem solving and knowledge sharing. Manage vacation schedules, and approve monthly expenses.
• Ensure the team maintains strong, positive relationships with clients.
• Collaborate with the Team Manager to ensure development opportunities, effective business coverage, and continuity, including succession planning.
• FIRST ambassador; participate and engage with FIRST initiatives and extracurricular where possible
• Lead and motivate the team to work efficiently, fostering positive communication and an open, inclusive environment that ensures good team morale.
• Liaise with the Team Manager and P&C team on talent development and recruitment for open direct report roles, while overseeing the onboarding and offboarding processes
• Active training and development of the FIRST Team. Encourage direct reports to be knowledgeable of best practices, new suppliers, services, and venues and to be proactive with ideas and creative solutions
• Liaise with stakeholders to refine workstreams for efficiency, meet evolving business requirements, and proactively assist with ad hoc projects, troubleshooting problems and optimizing workflows, particularly during periods of change
• Refine and drive best practice; ensure team adheres to firm's SOP and compliance requirements
• Manage up; raise and escalated potential concerns and successes to management on a regular reporting basis
• Lead and support end-to-end project management for the book of work assigned
• Work seamlessly with key internal partners and stakeholders on event deliverables and to understand and drive event objectives forward; consistently maintain excellent client relations
• Travel for on-site management when necessary

Skills

Event management

People management

C-level events

Contracting & negotiation

Event tech

Virtual platforms

Client management

Project management

Leadership

Tools

Cvent

Dealogic

Conference Manager

Zoom

Webex

On24

Job description

FIRST is a leading global brand experience agency delivering Content, Creative, Digital Technology, Management & Delivery, and Data & Insights.

The Team Lead for London will partner with the Team Manager to guide a dedicated account, lead on strategic client insights, and manage multiple initiatives while mentoring 5-12 direct reports and maintaining strong client relationships. Occasional on-site travel may be required.