Senior Systems Engineer (12 Month FTC)

Gallagher; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading benefits services company in London is seeking an experienced Desktop Support Engineer to provide first line IT support for users. You will ensure optimal performance of IT equipment and contribute to service enhancement projects. The ideal candidate has IT support experience and familiarity with Windows and Office 365. This position offers competitive benefits and a collaborative work environment.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Health cash plan or Private medical insurance

Discounted gym membership

Employee Stock Purchase plan

Qualifications

• Proactive in solving technical issues.
• Comfortable with hands-on setup and maintenance of hardware.
• Ability to prioritize and manage multiple tasks.

Responsibilities

• Provide first line support to end-users.
• Troubleshoot hardware and software issues.
• Collaborate with colleagues to resolve technical issues.
• Manage user accounts and device provisioning.

Skills

Experience in IT support

A love for technology

Experience with Windows 10 and 11

Experience with Office 365 products

Proactive and focused approach

Good Communication skills

Tools

Microsoft Intune

Autopilot

Job description

Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

The Technology team is committed to delivering an outstanding service that empowers our users through reliable, scalable, and sophisticated IT solutions.

As a Desktop Support Engineer, you'll be the first point of contact for technical issues, ensuring our staff can work efficiently whether in the office or remotely. You'll also contribute to automation and optimization projects that improve our technology landscape

How you'll make an impact

Responsibilities

• User Support
  • Providing 1st line support to our end-users to ensure all IT equipment is performing at its optimum level and that Servicedesk tickets are responded to and solved within their agreed Service level Agreements.
  • Analysing and troubleshooting hardware and software issues, escalating to 2nd line support if required.
  • Providing on-site support to our London office and supporting remote workers.
  • Creating new user accounts and archiving and removing leaver accounts.

• Device & Software Management
  • Installing new hardware and software - using our automation tools Intune and Autopilot.
  • Provisioning laptops for new staff members and for laptop refreshes using Microsoft Intune.
  • Troubleshooting meeting room AV and VC issues

• Collaboration & Communication Tools
  • Collaborating with colleagues to fix issues or action tasks
  • Communicating issues, problems or new features using tools such as Microsoft Teams

• Continuous Improvement
  • Proactively researching new Office 365 features and suggest tools to keep our technology fresh and at the forefront of our industry.

The Desktop Support Engineer is a key role in helping us to maintain the first class service to our users and allowing our IT team to continue with our value adding projects.

About You

Qualifications

• Experience in IT support
• A love for technology
• Experience with Windows 10 and 11
• Experience with Office 365 products
• Proactive and focused approach
• Comfortable with hands-on solving, including physical setup and maintenance of hardware and meeting room AV equipment
• Ability to adapt to internal processes and procedures, update and build user guides.
• Ability to prioritise and handle various tasks
• Good Communication skills

It would be super if you also have:

• Knowledge and experience with meeting room video conferencing kit such as Logitech, Yealink and Crestron.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we'll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail] . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.