Senior Systems Engineer

Compnow; Welshpool; On-site; GBP 45,000 - 60,000; Full time

Job summary

A national technology company is seeking a Senior Systems Engineer to manage support tickets and resolve complex technical issues. The ideal candidate will have 5+ years of experience, proven skills in infrastructure and networking, and excellent communication abilities. They will also mentor junior engineers and ensure the smooth delivery of IT services. This role offers a welcoming and diverse workplace environment.

Benefits

Free day of leave on birthday

Five weeks annual leave incentive

Employee discounts on IT equipment

Tailored training programs

Long term career pathways

Qualifications

• Minimum 5 years' experience in a Senior Systems Engineer or similar role.
• MSP experience is highly desirable.
• Solid time management skills for fast-paced environment.
• Excellent communication and documentation skills.

Responsibilities

• Handle various support tickets and resolve technical problems.
• Provide services across multiple vendors delivering IT services.
• Mentor junior engineers and assist with escalated issues.
• Document time and technical information accurately.

Skills

Experience in Windows and/or Apple technology

Infrastructure and networking

Remote desktop management

Communication skills

Time management

Mentorship skills

Education

Certifications in relevant technologies

Tools

Office 365

Intune

VMware

Cisco

Job description

Compnow are a national privately owned technology company. We’re committed to being more than just an IT provider. We’re a partner that organisations can trust, rely on, and grow with. We believe that technology should empower you to achieve your full potential, and we’re here to make that happen.

Our company values include: Every Voice Counts– When you join our team, your skills and ideas will be welcomed. Be Remarkable– Your contribution is key to our success. You don’t stop growing, neither do we. Do What’s Right– We make a point of keeping our skills current and increasing our impact. Create Connections– Your manager acts as a mentor to help guide you and your career.

We offer a range of benefits, including:

• A free day of leave on your birthday
• Five weeks annual leave incentive
• Employee discounts on IT equipment and hundreds of well-known brands
• Training programs designed for you
• Long term career pathways

What you’ll do?

The Senior Systems Engineer is responsible for handling various support tickets and resolving complex technical problems, to ensure seamless service delivery for our clients. The position plays a critical part in maintaining and troubleshooting client systems, providing expert support to ensure the efficient operation of their IT services and mentoring and upskilling of junior engineers.

• Provide services across multiple vendors and vertical technologies delivering excellence in Windows and/or Apple focused technology services.
• Manage end point software installation and licensing, and end user device setup and transfer.
• Act as an escalation point for the Service Desk, assisting with mentoring of other engineers and providing hands on support when required.
• Provide general application support, troubleshooting of network connectivity issues, user account creations and deletions, create file sharing connections.
• Documenting time and technical information into our ticketing systems and client information tools.

What you’ll bring?

• Minimum 5 years' experience in a Senior Systems Engineer or similar role - MSP experience is highly desirable.
• Extensive experience in the infrastructure, networking and remote desktop space (Office 365, Intune, VMware, Cisco, etc).
• Solid time management skills and able to manage workload in a fast-paced environment.
• Excellent communication skills, with a background in documentation and updating time tickets in a timely manner.
• Certifications in relevant technologies.

What else do you need to apply?

• We want to learn more about you, therefore a relevant cover letter is required for your application to be considered.
• Start within a 4-week time frame, ideally.
• Travel on-site to our office in Welshpool.
• Must be an Australian resident available to work full time without restrictions.

We are dedicated to a welcoming, inclusive and diverse workplace for everyone - built on merit, great work, ethics and character.

We are an equal opportunities employer and welcome applications from all qualified candidates. Compnow will provide and require all successful applicants to complete a current National Police Check as well as a new or updated state-based Working With Children Check.