Senior Systems Engineer

Archax; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

Archax, a regulated fintech, is seeking a Senior Systems Engineer to support a variety of systems in a fast-paced environment. This role involves technical support across desktops, servers, networking, and applications, requiring strong engineering skills and problem-solving abilities. The ideal candidate should have extensive experience in technical support within capital markets and a track record of delivering projects to internal and external customers.

Benefits

Competitive salary

Discretionary bonus

Company pension scheme

Comprehensive private healthcare scheme

Death in service benefit

25 days holiday, increasing by one day each year

Extra day’s holiday for birthday

Opportunities to attend events

Support in personal career development

Qualifications

• 5+ years experience as a hands-on Technical Support Engineer.
• Excellent problem-solving and communication skills.
• Hands-on experience with Windows/Linux/Mac OS administration.

Responsibilities

• Provide senior technology support across the technology estate.
• Administer business systems like order management and risk management.
• Troubleshoot and implement SSO technologies.

Skills

Problem-solving

Communication

Networking knowledge

Technical support

Windows/Linux/Mac OS administration

Education

Degree or relevant industry qualification

Tools

Jira

Confluence

Bitbucket

PowerShell

Bash

AWS

Azure

MySQL

PostgreSQL

Job description

*** This is an office based role, you must be able to commute to and work in the City of London as a norm***

About us

Archax is an FCA-regulated exchange, broker and custodian for digital assets, targeted at professional and institutional clients. Our services cover all types of digital assets – from cryptocurrencies to NFTs to digital securities – as well as traditional financial instruments too. Our vision is to develop a truly digital capital markets ecosystem that bridges traditional and crypto markets, leveraging tokenisation and blockchain/DLT/Web3.0 technologies.

The Role

Archax has reached a growth point in its development and an opportunity has arisen for an experienced Senior Systems Engineer to join the team. They will bring many years of experience supporting a wide variety of systems and technologies preferably from a capital markets environment. The successful applicant will also have worked in an environment where internal developers have built internal capital markets/trading software.

They will provide a senior technology support function and ongoing project-based engineering work across the technology estate, including desktops, severs, networking, public cloud and applications, both off the shelf and bespoke.

Applicants will have a strong engineering background, be ambitious, bright, motivated and have substantial experience in a highly technical role. They will also be comfortable gaining and maintain professional qualifications.

Archax is a highly regulated fintech scale-up so experience of working in a rapidly evolving fluid company is vital. The successful applicant must have experience in a firm that has delivered product to external customers.

Knowledge and Experience Required:

• 5 years + experience as a hands-on Technical Support Engineer/Application Support Analyst
• Excellent problem-solving and communication skills
• Hands-on experience with the administration of Windows/Linux/Mac OS environments
• Comfortable managing and administering business systems e.g. Order management systems, risk management systems etc.
• Networking knowledge to CCNA level (+Palo Alto Firewalls)
• Hands-on experience administering Office365 as a platform
• Understanding and experience with the administration of MySQL and PostgreSQL databases
• Experience with automating tasks via POWERSHELL/BASH
• Providing exceptional 1st/2nd/3rd line support to all levels in the organisation, in office and globally.
• Experience in setup and management of Intune/JAMF MDM
• Experience in setup and management of Microsoft XDR platforms
• Hands on experience with Jira, Confluence and Bitbucket Cloud administration
• Implementation of patch management to workstations and servers
• Troubleshooting and implementing Single sign on (SSO) technologies such as OAuth, OIDC and SAML.
• Experience with monitoring tools – PRTG, Grafana, OpenSearch, Prometheus.
• Provision of technical mentoring and oversight of junior staff as required.
  
  

Beneficial Experience:

• Hands-on experience with Amazon Web Services & Azure(certification preferred)
• Any experience with CyberEssentials+ and ISO 27001 Certifications.

Other required Skillsets/Traits:

• Ability and willingness to take ownership, responsibility and accountability of projects
• Excellent project management skills
• Strong written and verbal communication skills
• Strong analytical skills including problem solving and solution-orientated thinking
• Able to use initiative, work unsupervised and comfortable taking responsibility
• Energetic personality with the drive to effect change and develop relationships across all levels of the business
• Degree or relevant industry qualification

Benefits:

• Competitive salary
• Discretionary bonus
• Company pension scheme
• Comprehensive private healthcare scheme
• Death in service benefit
• 25 days holiday. Increasing by one day each year up to 30 days
• Extra day’s holiday for birthday
• Being part of an entrepreneurial, exciting, fast-growing, and future thinking company
• Opportunities to attend events representing Archax and its vision
• Encouragement and support in your personal career development and industry knowledge

Archax is an equal opportunities employer and places a high value on diversity and inclusion. We do not discriminate based on any attribute.

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