Senior Systems Administrator

US012 Marsh & McLennan Agency LLC; Birmingham, Inverness; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading global insurance firm in Birmingham is seeking a Senior Systems Administrator to support enterprise insurance systems, including Applied Systems (Epic) and Sagitta. Ideal candidates will have over 5 years of relevant experience, strong expertise in system management, and a background in cloud services like Azure and AWS. The role includes daily system maintenance, collaboration with cross-functional teams, and opportunities for professional development through generous benefits including remote work and tuition reimbursement.

Benefits

Generous time off including personal and volunteering

Tuition reimbursement and professional development opportunities

Charitable contribution match programs

Stock purchase opportunities

Qualifications

• 5+ years of experience supporting enterprise insurance systems.
• Expert in Applied Systems (Epic) and other AMS platforms.
• Experience managing cloud infrastructure in providers like Azure or AWS.

Responsibilities

• Provide support for insurance and agency management systems.
• Collaborate on system migrations and integrations.
• Perform daily maintenance and monitoring of critical systems.

Skills

5+ years of technical experience with enterprise insurance systems

System configuration and upgrades

API management and data exchange

Cross-functional collaboration

Mentorship and technical guidance

Education

Bachelor's degree in computer science or related field

Tools

Applied Systems (Epic)

Sagitta

Vertafore’s ImageRight

Azure

AWS

Job description

Description :

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Senior Systems Administrator at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE : MMC).

A day in the life.

As a Senior Systems Administrator within the Platform Services team, you will be a key technical resource supporting a suite of enterprise insurance and agency management applications. While Applied Systems (Epic) will be your primary focus, you will also support other critical systems such as Sagitta and Vertafore’s ImageRight. You will collaborate closely with Agency Management Program leads, IT, and operational stakeholders across MMA to ensure the effective support, integration, and ongoing optimization of these platforms. Your role involves providing expert technical support, assisting with system migrations, and contributing to platform enhancements to meet organizational needs.

Our future colleague.

We’d love to meet you if your professional track record includes these skills :

5+ years of in-depth technical experience supporting enterprise insurance and agency management systems, including Applied Systems (Epic and TAM), Sagitta, and Vertafore’s ImageRight.

Assist with system configuration, upgrades, and performance tuning to ensure optimal operation.

Support system integrations, API management, and data exchange between platforms and third-party applications.

Collaborate with cross-functional teams to facilitate system migrations, consolidations, and upgrades.

Serve as a subject matter expert in Applied Systems (Epic) and other AMS platforms, providing guidance and best practices to support system optimization and user needs.

Provide mentorship and technical guidance to team members, fostering their professional development and ensuring best practices in system support and administration.

Stay current with system updates, new features, and industry best practices to recommend improvements.

Perform daily system monitoring, maintenance, and administration tasks to ensure high availability, security, and optimal performance of Applied Systems (Epic), Sagitta, and Vertafore’s ImageRight.

Manage user access, permissions, and security settings, including troubleshooting login issues and ensuring compliance with data privacy standards.

Provide Level 2-3 support for Applied Systems (Epic), Sagitta, Vertafore’s ImageRight, and other related platforms, including advanced troubleshooting, issue escalation, and coordination with vendors or technical teams to ensure timely resolution.

These additional qualifications are a plus, but not required to apply :

Bachelor's degree in computer science, information technology, or a related field, or equivalent relevant experience (preferred).

Familiarity with Applied’s suite of tools such as CSR24, Indio, Applied Pay, and other integrated solutions to support comprehensive agency management and client service workflows.

Experience with system migrations between different AMS solutions such as Sagitta, Vertafore, and other enterprise insurance platforms, including data mapping, cleansing, and ensuring data integrity throughout the migration process.

Experience supporting system integrations, data consolidation, and platform support during mergers and acquisitions within the insurance industry.

Hands-on experience managing cloud servers and infrastructure, including provisioning, configuration, scaling, and performance optimization in platforms such as Azure, AWS, or other cloud providers.

Hands-on experience managing cloud servers and infrastructure, including provisioning, configuration, scaling, and performance optimization in platforms such as Azure, AWS, or other cloud providers.

Hands-on experience managing cloud servers and infrastructure, including provisioning, configuration, scaling, and performance optimization in platforms such as Azure, AWS, or other cloud providers.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are :

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Remote work

Charitable contribution match programs

Stock purchase opportunities